Bandon Group, Inc
Read the Bandon Group Inc. Case study.
Complete the tasks listed under “Things to do” below.
Bandon Group, Inc.
Strategy Documentation Things to Do
Purpose and Scope of Study
(Step 1) Purpose and scope of the MIS study
Document High-Level Business Direction
(Step 2) Executive Management Interviews Write a summary of major problems and opportunities defined by management. Focus on “common” problems/opportunities.
Identify Key Information Needs and Measures
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Document Current IT Situation—Internal
(Step 5) IT infrastructure
Document Current IT Situation—External
(Step 6) Collect information on what competitors are doing with IT. Review competitive dealer web sites to determine what web-based services are offered (service call entry, meter reading submission, supply ordering).
Determine Gap between Current IT Situation and Desired IT Direction
(step 7) List of IT priorities Identify “common” IT priorities among divisions by completing the chart.
Determine Feasibility of an ERP System
(Step 8) Web-based resources on ERP and CRM; Articles in trade publications; Vendor resources. See “Further Notes” below.* Write a recommendation to address these questions: (1) Should Bandon Group pursue an ERP solution? (2) Should they pursue a CRM solution? and (3) In what order should they plan to acquire ERP? CRM?
ERP Design Issues
(Step 9) External research on ERP packages with integrated CRM capabilities (e.g. trade publications, vendor reports, Web-based materials) Evaluate alternative ERP and CRM packages for Bandon Group (e.g. SAP, Microsoft Dynamics GP, etc.) and make a recommendation for a solution which will meet their needs.