University Format Requirements
TABLE OF CONTENT
LIST OF TABLE 01
List of contents 02
List of figure 03
Chapter 1 04
Competency of service industry
Over view 05
Sentiment analysis 06
Customer ...view middle of the document...
Then the circle of radar chart is marked off in accordance with the priority above. Furthermore characteristic elements of radar chart are used to evaluate core competence of modern service industry cluster quantification ally. The examples demonstrate that use radar chart to assess core competence of modern service industry cluster is feasible. It is not only intuitionistic and visual, but also can get quantitative value of core competence of modern service industry cluster.
The hospitality industry encompasses a wide range of professions, including those related to food service and lodging. Small businesses with a focus in hospitality services need to understand the skills and competencies typically required of those employed in the industry to ensure they hire the best and brightest for any position, especially those in management.
Individuals employed in the hospitality industry must meet specific professional standards to be effective in the position. These standards allow businesses operating in the hospitality sector to service clients and customers in an appropriate manner. Standards include demonstrating an ability to communicate in an efficient manner and portraying a high degree of professionalism at all times. Employees working within the industry should also possess specific personality traits such as friendliness, honesty and dependability.
Working in the hospitality industry requires some knowledge regarding industry- and business-specific concerns. For instance, those employed in hotels must understand protocols related to security and safety. Employees and business owners must also fully understand the laws and regulations that govern the industry. For instance, restaurant employees must adhere to regulations designed to enforce health standards across the industry, such as keeping workstations clean, storing food at appropriate temperatures and working with clean hands at all times.
Other competencies exist across the hospitality industry. This includes the ability to analyze data, solve problems and reach conclusions. Workers should also be comfortable working in a team environment. Flexibility and adaptability also represent important competencies of those working in the hospitality industry. These skills come in handy when met with challenges related to teamwork and handling customers. Other competencies required when working in the hospitality industry include basic abilities, such as reading, writing and mathematics. Hoteliers are innovating to win custom or face closure in a fiercely competitive market as more hotel rooms flood the market this year.
The pressure is particularly felt by every rookie in the hospitality industry.
“Innovation is crucial nowadays, especially among new players, because everyone in the hotel industry is trying to win the market,” Indonesian Hotel and Restaurant Association (PHRI) executive director Cyprianus Aoer told The Jakarta...