Within boundaryless organizations context, teamwork, and communication replace formal lines of authority” (Lombardi & Schermerhorn, 2007, p. 64). Effective communication is the most important aspects of any organization. Without effective communication an organization can be unsuccessful and fail. Some communication obstacles caregivers face on a day-to-day basis are working with Alzheimer’s, dementia, and mentally challenged residents. Our caregivers are taught to speak clearly, slowly, and use the correct tone and volume, making sure to give the resident full attention, use effective nonverbal signals, use appropriate behavior and show the resident that they care and are ...view middle of the document...
This is not an effective way to communicate. I feel face-to face meetings or communication is the most effective. I realize at times we have to do video chat or be on the phone doing a conference call, but as health care workers communication is critical. By misunderstanding what someone has told another could be at time life threatening.
Communication is also hard at times for our residents. We have a medical doctor that is from the Philippines. I personally do rounds with him on a weekly basis and most of the time I have to translate what he has said to them or has asked them. He is speaking English it is that he has a strong accent. Even with me being at his side I at times have misunderstood what he has said and I have written wrong orders. This could potentially be dangerous if I were to write an order for a medication he did not intend them to be on. I always make sure to repeat what he has said back to him as to ensure it is correct. He always looks over the order I have written as to double check our communication was effective.
When trying to communicate something to someone within my facility I try to go prepared to speak to them. I will take charts or appropriate documents or forms so I can show them what I am trying to communicate. I also feel if they do not understand something we can go over by looking at it and they can ask more specific questions. In the health care industry we work with mostly confidential information. I feel a large problem within my facility is delivering the right information to the right person. There is a lot of confidential information going from one person to the other, or from one facility to another. It is very critical to have this information
delivered about the right resident delivered to the right facility at the appropriate time and manner. There are countless wasted hours in this communication delivery and with our resident care. Communication fails for many reasons such as they appropriate person to speak to is unavailable or does not respond to our needs in a timely manner, the person we may communicate with may not be well suited or...