Effective communication plays a vital role the success of every professional and personal relationship. A skilled communicator requires every element of communication. These elements include: public speaking, interpersonal relationships, media development and business relations. The basic communication model consists of five elements of communication: the sender, the receiver, the message, the channel and feedback.
The senders’ specific role is initiating the communication. To communicate effectively, the sender uses effective verbal and non-verbal techniques. Speaking or writing clearly, organizing points for easy understanding with maintaining eye contact and using proper grammar gives accurate information to the receiver.
The receiver is the party to whom the sender transmits the message to. A receiver can be one individual or a group of individuals. The receiver ...view middle of the document...
There are several ways in which basic elements of effective communication differ from the basic rules of health care communication. Of this, is the use of jargon or ambiguous terminology with people who would not understand such terms. Similarly, when health care staff communicates with patients on “bad news” to their patients, body cues, language all play a pivotal role in how the message is delivered. The communication from a health care professional to a patient always needs to be direct, clear, and concise, while showing body language of empathy and respect.
To communicate with a reluctant consumer candidly, the health care staff member needs to know how to ask the appropriate questions and to listen to their answers. It’s important to pay very close attention to their own language, body cues and attitude to prevent the consumer to return to that state of reluctance. By allowing the consumer to provide feedback to the health care staff member, it enables them to understand what the “wants” and “needs” are and how to approach the task.
Cultural differences can influence effective communication. However, knowing the differences between cultures would provide helpful as some cultures have limitations and are deemed unacceptable practices. The safest approach to communicate with cultural differences is to keep in mind of the many limitations, while using small talk to break down any “walls” that a consumer may have. Language barriers are another way that cultural differences influence communication. In some countries people speak more loudly and are more assertive. In others countries, people tend to speak more softly and be passive rather than aggressive. When interacting with people from different cultures, the best practice is to speak in a neutral tone and make a concentrated effort to be considerate of the other person’s customs and input it into the conversation.
Working on Common Cross-cultural Communication Challenges. (n.d.).
Retrieved from http://www.pbs.org/ampu/crosscult.html
Effective Communication. (n.d.).
Retrieved from http://www.helpguide.org/articles/relationships/effective-communication.htm