Create an email script to be sent to AT&T customers informing them of the security breach and a plan to resolve the issue. Explain your rationale.
To the Loyal Employees and Contractors of AT&T,
We are contacting you because we have learned of a serious data security incident that occurred on between July 29, 2011 and August 1, 2011 that involved some of your personal information.
The data security breach occurred as a result of the theft of an AT&T laptop computer. Such breach has compromised several of our major commercial ...view middle of the document...
As loyal employees we understand that some of you are also customers. We are notifying you so you can take action along with our efforts to eliminate potential harm. We have advised the three major U.S. credit reporting agencies about this incident and notified them about the presence of your specific information in the data breach. Because this is a serious incident, we strongly encourage you to take preventive measures now to help prevent and detect any misuse of your information.
To protect you and our customers we have retained Identity Theft ABC Inc, a specialist in identity theft and IT Security USA, Inc to work closely with us and out IT Department to minimize any future infiltrations of our virtual systems. Collaborations with these companies to secure your personal information is free of charge to you. We assure you we are putting forth exponential effort to keep these type security infractions from occurring again.
If you have any questions or concerns, please contact the AT&T Quick Reaction Force (QRF) for assistance in obtaining the services mentioned above.
Anyone with knowledge of how this action may have occurred or have seen anything suspicious please report it to the AT&T QRF.
Thanks in advance for your patience and loyalty to AT&T.