Creating A Positive Complaint Letter Essay

525 words - 3 pages

Premier Promos
Chris Zajac
South University Online
Instructor: Dean Frear

Premier Promos
April 6, 2013
Ms. Arletta Sandusky
Customer Services
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2445 Bermiss Road
Valdosta, GA 31602

Dear Ms. Sandusky,
I am sending this letter in regards to a promotion by your company. In the ad, it stated we would receive free sample products. However, when I called your company I was asked to give my credit card number. It was only after I received the items that I was made aware what the arrangement truly was. It has since come to my attention that a mistake has been made concerning a payment taken from my account.
When I first read your ad, I wanted to believe I had nothing to lose. Unfortunately, I was mistaken. I ...view middle of the document...

She assured me multiple times that the money would be credited back to my account, and that I should expect to see the credit on my next statement. I received my next statement March 3 and did not see the credit. Again I called, this time speaking to Melissa, who again assured me the money would be credited to my account. It is now April, and upon receiving my latest bank statement, I have still not received the credit I was promised.
I have to say I am very pleased with your customer service department. Both representatives were very kind and tried to understand my issue as much as they could. They also made sure the request to have the credit applied to my account was done. This only leads me to wonder where the fault really lies. Was there some oversight in the billing department? Was there a system issue when the requests were made? I am merely trying to figure out how something like this could be missed not once but twice.
Ms. Sandusky, please try to understand I am not calling your company a fraud. I am merely confused why my matters were not taken care of when I have read where others’ complaints were taken care of in a timely manner. I do not wish to resort to legal action, but if that is where I must take it to get this taken care, believe that I will. All I want is to know that the $258.20 wrongly taken from my account will be credited back to my card immediately and with no further issues. Thank you for understanding.

Christopher M. Zajac
Chapman, A. (2012). Complaint Letters. Retrieved from July 15, 2013
Guffey, M. E. & Lowey, D. (2011). Business Communication: Process & Product. Mason, OH: South-Western Cengage Learning

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