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Customer Service Management Essay

366 words - 2 pages

When one starts a business it is important for the owner to be present at all times to set the standard of customer service. I believe that customers set a standard of how they would like the businesses to act. They get used to a certain type of service and would expect it when they are there. When owners hand over the business operation to others, it tends to lose the “special quality” it once had. Ways a business could still be”there” but not is by setting up a microphone and camera system where ...view middle of the document...

Also, when we make mistakes at work all he has to do is log onto his computer from home and fix our mistakes and then log back out. When he does this we can see what he is doing. At anytime he is able to log into the computer and see what we are looking at on the computer.

There are many different jobs responsibilities one is assigned to in a company. In Coca-Cola Company a financial manager will be in charge of everyone pay checks and cost of supplies. The production and operations manager are in charge of making sure all employees working are doing what they can to get production out the door. The one who is in charge of getting the product out there for potential customers to see is marketing. They work on strategies that appeal to the public that make them want to buy the product. The administrative manager looks over everyone’s email, phone calls, billing, and so forth. While the Information technology manager does work with all the technology needed to maintain productivity within the company. The foreman supervises employees as well. Every position has a responsibilities that keep others in line. Its like a check and balances between operations of jobs.

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