This website uses cookies to ensure you have the best experience. Learn more

E Complaint System Essay

1862 words - 8 pages

Kulliyyah of Information and Communication Technology (KICT)

Project Management in IT INFO 3501 (Section 1) Semester 2, 2013/2014

Title My FYP: IIUM e-Complaint System Prepared By ‘Izzati Khairunnisa Binti Nordin Prepared For
Madam Noor Azian bt. Mohamad Ali

1117368

CHAPTER 1: INTRODUCTION AND JUSTIFICATION OF PROJECT
International Islamic University Malaysia (IIUM) is a well-known university within Malaysia as well as around the globe with its beautiful eco-friendly scenery and good facilities. Facilities provided by university’s management must be preserved and has to be in a good condition as it is representing university’s image as an international university. Therefore, ...view middle of the document...

Even though, current problems can be voice-out in university’s facebook account such as IIUM Online page, those complains cannot be seen directly to management level as there are too many other things that has been posted on the same page. This will make it hard for management level to assist those problems and dissatisfaction is continuous. To surpass these issues, a system can be developed to make sure complaints is easily entertain by authorize management division and facilities provided work properly and can be used by all students and staffs. IIUM e-Complain System (IeCS) is a web-based system where it is accessible by all students and staffs by using personal computer or mobile phone. Therefore, it does not take too much time to submit a report of broken facility. University

also will be able to record complainant’s detail and trace facilities’ conditions without having to scroll over a Facebook page that contains other matters too. Target Users As mentioned earlier, this system is a web-based system. Therefore, user must have personal computer or smartphone that connect to internet connection because complainant’s submission must be recorded in the system for it to be successful. Authorize personnel or administrator will be able to see complaints received and provide its status once maintenance worker solve the problems. Hence, target users for this system will be:1. Students, who can log in the system, submit complaints and check status of complaints sent. 2. Staffs, who can log in the system, submit complaints and check status of complaints sent. 3. Authorize personnel, who can manage complaints, assign maintenance worker, and provide complaints’ status. Project Motivation Important key in this project is to develop a system where community of International Islamic University Malaysia can submit complaints regarding university’s facility to ease management level in tracing facilities’ conditions and availability of services and equipment. Even though in current IIUM official website, it does contain feedback link, it is only focusing on admissions, web page’s broken link and general inquiry instead of issues faced by university’s community itself. On top of that, since technology especially internet connection and devices has become a very important thing in everyday life, this system can generate an attempt to effectively deal with each complaint.

CHAPTER 2: LITERATURE REVIEW
Several research have been done in order to determine the existence of similar systems where can be useful to this project as references. Based on characteristics in similar systems, it can be useful in order to provide a better system by combining IIUM e-Complaints System’s features and existing system in those similar systems and avoid any possible deficiency of IeCS.

1. e-Aduan Negeri Melaka

Portal e-Aduan Negeri Melaka is a portal that acts to receive any feedback in term of complaints, inquiries and suggestions regarding Malacca’s development...

Other Papers Like E-Complaint System

Creating A Positive Complaint Letter Essay

525 words - 3 pages understanding. Sincerely, Christopher M. Zajac References Chapman, A. (2012). Complaint Letters. Retrieved from http://www.businessballs.com/complaintsletters.htm July 15, 2013 Guffey, M. E. & Lowey, D. (2011). Business Communication: Process & Product. Mason, OH: South-Western Cengage Learning

Case Study

854 words - 4 pages this was a common practice. Colleen e-mailed the regional vice president of operations to turn her fellow employee for this practice, who ignored her. This fellow employee began sexually harassing her, rubbing his body against hers. This case has been on hold since September 15, 2008 when BNC owners Lehman Brothers filed for bankruptcy. They have stated “We dispute the allegations made by these former employees and will be contesting them on

Pollution Laws India

4055 words - 17 pages prohibit continuance of music sound or noise. * If the noise level exceeds the ambient noise standards by 10 DB make a complaint to the authority. * Consequences of any violation in silence zone/area * Restrictions on the use of loud speakers/public address system * A loud speaker or a public address system shall not be used except after obtaining written permission from the authority. * (2) A loud speaker or a public address

Civil Rights Movement

712 words - 3 pages is constitutional” she could not attend it because it was a white only school. Brown went to McKinley Burnett, the head of Topeka's branch of the National Association for the Advancement of Colored People (NAACP) and asked for help. The NAACP was eager to assist the Browns, as it had long wanted to challenge segregation in public schools. With Brown's complaint, it had "the right plaintiff at the right time" (Knappman, 1994, page 467). Other black

Analysis Pf Amazon

3964 words - 16 pages complaint against Amazon alleging infringement of its patents related to system and method for transmission of data. In April 2014, Spansion LLC also filed lawsuits alleging infringement of its patent related to system for erasing a memory cell. The company is strongly defending its position in all the cases. Amazon.com, Inc. - Opportunities Opportunity - Expansion Initiatives The company's strategic initiatives to widen its presence and

Impact Of Mobile Information And Communication Technology On Cybercrime

6752 words - 28 pages ) National intelligent Complaint system This is a system any user can immediately log on to from any internet enabled device to report cybercrime cases. This system is expected to have interfaces that will enable concerned individuals or organizations to supply information that is crucial to the crime in focus. This system captures the complaint and forwards it to the intelligent tracking System. 2) Intelligent Tracking System This system is saddled

Accrediation Audit

1510 words - 7 pages Communication form NCH currently has in place. The form format lacks space where the care giver documents; two patient identifiers, the name of the procedure or allows notation for specific documentation identifying the correct site. The policy addresses the verification process to ensure the correct procedure is being completed on the correct person but this policy can be tweaked a bit to yield better clarity. NCH is non-complaint through the

Trips (Trade Protected Intellectual Property Rights)

6112 words - 25 pages not in a position to undertake the DSU process as a complainant but had success when being part of a group involved in third party action. This group all have a significant interest in the international trade of cotton and therefore in the complaint filed by Brazil. Brazil and the DSU Brazil is widely touted as one of the most successful users of the WTO dispute settlement system among all countries, developing and developed. Its relative success

Out Sourcing Your Privacy

1769 words - 8 pages . The computerization of the patient’s medication profile has potentially made available an organized history of a patient’s medication use to an unauthorized audience. All these business thereby expose personal information. Developing countries with a good education system such as India, China and Indonesia have become the hub for companies to outsource their business processes. India was until recently a minor player in global business. It

Human Resources

4794 words - 20 pages organization should include targets orientated on the customer e. g. how many products have been sold per 1 months, customer “fluctuation rate” or fulfillment of strategic projects e. g. implementation of HR online tools. Rewarding performance system can be set as follows:  0 % - goal was not reached,  50 % - goal was reached partly,  100 % goal was reached fully. To all targets have to be assign measurable criteria e.g. deadline of

Study

2611 words - 11 pages Customer Focus 4 Measurement, Analysis, and Knowledge Management 5 Workforce Focus 6 Operations Focus 7 Results 28 32 33 Scoring System Responses to Criteria items are scored on two evaluation dimensions: process and results. Process Scoring Guidelines Results Scoring Guidelines 34 37 How to Respond to the Criteria These guidelines explain how to respond most effectively to the Criteria item requirements. Core Values and

Related Essays

The Love Letter Essay

450 words - 2 pages these charges were, I decided to call the Batelco helpline on 196. The executive I spoke with told me that this particular Additional E-mail Charge did not appear in my bill on his system. He also told me that since I only had the original free email address assigned to me by Batelco when I first took the internet connection, this charge on my bill made no sense. He asked me to visit the Batelco Building in Manama and speak to the executives there

Loyalty, Consumer Markets Essay

449 words - 2 pages assign MIS professionals to maintain. To monitor the message and customers reflections and suggestions. 3. Every employee should have customer service training. And company should formulate a set of customer service standard process. Offering customers a complaint system (ex free customer line) Manager should always monitor and review the system to make sure customer’s satisfaction. 4. Give sales people a series of sales skills and working

Sales Data Essay

5476 words - 22 pages . A reply is sent to the customer by the concerned office, once it is resolved. Provision in the system enables customer to view the status of the complaint on the website. 63 5. Timelines for Resolution of Complaints: HPCL shall endeavor to respond to complaints received through Toll-Free number/Web Portal within fourteen days, except in circumstances beyond control of the Corporation viz. Natural calamities, strikes, absenteeism

Alternative Disputes Resolution Essay

1160 words - 5 pages discrimination against its minority and female employees by denying them deserved promotions with the company. The case was filed in July 2010 and there has yet to be any resolution to the case. I believe that it is safe to assume that the case is still going through the pre-trial and trial process. This process can be a very lengthy and costly experience. According to the American College of Trial Lawyers today’s civil justice system takes too