CJA/304 Version 4
May 5, 2014
There are many aspects to the communication process. It is necessary to take into consideration the definition of communication. Communication has been defined as a process involving several steps, among two or more persons, for the primary purpose of exchanging information (Wallace, 2009). Communication requires transmitting an idea, sending the idea through a medium, receiving the message, understanding the idea, and providing feedback to the message sender (Wallace, 2009). Transmitting an idea suggests the adaptation of one or several thoughts and the desire to say these ideas. Often, people may have ideas ...view middle of the document...
For example, The President gives a speech regarding the current unemployment issues. During this speech, what is expected of the President is to provide some possible solutions to decline the unemployment situation. The receiver will take into account the ideas that the President has in mind. If the receiver objects to some or all of the ideas presented, they may express their objections through oral communication or through the use of body language and facial expressions. This will open up the opportunity for the President to reiterate his ideas further from the feedback the receiver has provided.
In the process of communication, it must be taken into account the difference between listening and hearing. Listening is to make an effort to hear something. The person that is listening has to physically allow themselves to comprehend what is being said. Hearing is the ability to perceive sound by detecting vibrations through the ear organ. Where listening requires effort, hearing is the ability to do so. Channels and directions of communication deal with the flow or movement of information from the sender to the recipient (Wallace, 2009). Channels of information refer to the methods or avenues by which information flows from one party to another. Two communication channels that are used by any organization are formal and informal. When dealing with formal channels, the method of its use in an organization ultimately follows the chain of command. This type of communication channel is typified by orders, directives, and written memorandum (Wallace, 2009).
These forms of communication provide order and security to an organization. Overuse of formal communication creates many disadvantages to its use. First, formal communication is time consuming and uses more personnel than is necessary. The memorandums must be carefully executed, follow the chain of command, and sent to the addressee pursuant to departmental policy. Next is the effect they have on the free flow of information. Third, formal channels require a written record, which could restrict the flow of information. Many people hesitate to put their thoughts or ideas in writing. Fourth, this form of communication to respond rapidly to changing situations is enabled. Formal channels offer many advantages that must also be considered. Formal communication satisfies that all of the organizations are on the same page. Formal communication is more clear and concise than informal communication o that there is no confusion regarding the purpose or content of the message. Formal communication also establishes a paper trail for further use at a later time. When dealing with informal channels, it must also be taken in consideration the advantages and disadvantages of its use.
Informal channels are the unofficial routes of communication taken by an organization (Wallace, 2009). These are not seen on an organizational chart, and they may not be official sanctioned. Informal channels no t seen on an...