Ethical a Socially Responsible Business
1. Describe key areas of the selected company’s code of conduct that are of significant importance to the business, and explain why.
Ethical and social responsibility of a company are critical to the integrity of the organization and how the community at large views and supports the organization. As stated by Kelly, McGowen, & Williams, 2014, Ethics is about standards of beliefs regarding right and wrong, good and bad and business ethics is how this is applied in the workplace. In business, ethics is directed towards the conduct of individual employees of the organization with regard to their daily behavior. However, Social Responsibility is the ...view middle of the document...
The communication was effective and valued; the customer was contacted, informed, apologized to about the reservation issue and was supported with future service that will be completely satisfied. It provides the management team detailed understanding and awareness that there was a serious matter at hand that was causing a solemn disservice to our customers while frustrating the team as well. Management took immediate action to address the issue, they communicated with the employees whom could effectively assist in a swift unified manner in fixing the problem. This provided the team with the tools to be more proficient and productive in assisting the customer while having less of a negative impact on our customers and the team themselves.
According to Hellriegel & Slocum, 2011, relationship behavior includes using two-way communication, listening, encouraging, involving followers in decision making and giving emotional support. The resulting impact to the business was as a team was more efficient in properly servicing the customer, therefore, maintaining valued trust with our customers, facilitating team structure providing integrity, responsibility and performing our duties adequately.
3) Suggests three (3) ways in which the restaurant can engage in socially responsible activities in the community within which it operates.
Hellriegel, D., & Slocum, J. W., Jr. (2011). Organizational Behavior: 2011 custom edition
(13th e d.). Mason, OH: South-Western Cengage Learning. p. 304
Roebuck, Chris. (1998) Effective communication /New York: AMACOM