Globalization has its virtues and challenges. Communication is always a big challenge, but people on both sides need to be very patient. Managers can use process orientation and survey feedbacks to make improvements. Cultural differences factor into this significantly. For example, most people in India have a frame of reference for health and life insurance products, but knowledge of pension plans doesn’t come naturally in a country where pension plans are rare and there is no social security. To enable business ...view middle of the document...
Although time zone differences, cultural (communication) gaps, and limited opportunities for end-user interaction will always present challenges, working in a global setup would benefit organizations in many ways and would enable to maintain a highly competitive IT unit cost.
Research suggests that 70% of remote working relationships fail due to lack of communication and unclear roles and expectations.
As such, it is essential for the remote manager to develop clear communication protocols and establish individual goals. At the same time, a remote manager needs to provide effective project management support and ensure ongoing performance assessment. Yes, I do prefer face to face communication anytime over any other form of interaction. But with advent of technology more and more work is done remotely and employees too love the flexibility in their work schedule.
In a remote working relationship, there are comparatively lesser opportunities for a manager to check if work is being completed and goals are being achieved. As such, establishing clearly-defined and mutually agreed-upon metrics to measure employee performance becomes very important.