Glossary Chapter 1
Bureaucratic – The process of bureaucracy, sometimes used in a derogatory sense.
McDonaldization – The principles of efficiency, calculability, predictability, and control by which fast-food restaurants are managed and organized, as applied by Ritzer to other contemporary organizations.
Hawthorne studies – A series of studies which ran from 1924 into the late 1930’s. Widely credited with discovering the human side of the organization.
Group – A collection of people with a sense of shared identity and something in common but not with a shared purpose.
Team – A group who meet together with a common purpose and some degree of mutual interdependence.
Personality – A set of characteristics and behaviour displayed by any individual.
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in a planned or emergent fashion.
Leadership – The process of leading or influencing the behaviour of others. In the broadest definition, it can be carried out by anyone in the organization.
Power games and politics – The process where on individual or group tries to gain advantage or get another individual or group to do things that they might otherwise not intend to do.
Globalization – Globalization is where activities take place on an increasingly global scale.
Service sector – Non-manufacturing industries, such as retail, leisure, transport, finance, and media.
Corporate social responsibility – A contested term with different interpretations, but generally taken to be social and environmental responsibility corporations have towards their stakeholders.
Description – A piece of writing that describes the theory or case study with little attempt at providing analysis. Often considered more superficial and therefore in student coursework results in lower grades.
Explanation – In academic writing the ability to explain a theory or perspective.
Evidence – In academic writing, support for claims made.
Analyse – Widely associated with deeper intellectual thinking it is the process of breaking things down into their constituent parts, investigating the underlying cause or basic principles.
Critical analysis – To question the underlying assumptions of a perspective. In OB this may have particular emphasis on how power and inequality occur.
Mainstream - The dominant or accepted view that emphasizes managers’ right to manage and the central objective of organizations to make profits for stakeholders.
Critical – A critical perspective among other things, draws on Marxist theory and seeks to challenge the assumptions of mainstream management theory by stressing the impact that it has on employees and society.