Courtney J. Owens
Green Mountain Case Study
BUS661: Leading Organizational Change (MFV1350A)
Instructor: Dr. Thuong Nguyen
December 17, 2013
1. Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by
-Gunter? In this particular case study Gunter can be identified as the coach. Gunter began to look at his turnover problem from a different perspective and he was able to build on this notion. He became a mentor within the resort because he focused on the reputation that the resort had built for putting out some of the most skilled and qualified workers. Gunter embraced his gift for ...view middle of the document...
As the nurturer Gunter tried to solve the problem, but when he realized his solutions were not resulting in any changes he turned to an outside consultant. At this point he became the coach and took what he learned from the consultant and began to build on that. He used the turnover as an advantage to attract workers, because Green Mountain had the earned the reputation for producing highly skilled employees. This fact attracted more workers to the resort because they knew they would receive highly skilled training and be able to advance in their careers. The hospitality literature acted as the navigator because it pointed what the problem was and also ways to solve the problems. The interpreter acted as the consultant in the situation and offered ways that Gunter could use his negative turnover as a positive turnover and move forward from there.
3. Choose another change image and apply it to "the turnover problem." To what new insights does it lead?
Overcoming an obstacle can be applied to turnover problem. In this instance the turnover problem would need to be completely solved. This could possibly be done by hiring individuals as temporary workers and placing them on assignment. This could be done through a temporary job agency. This would avoid turnover rates because not too many people would even be considered permanent full-time workers. To avoid the turnover problem, the makeup of the resort could be change to that of a self-service resort. Positions...