Running Head: QUALITY MANAGEMENT
In APA style
I.1 Quality Management
Managing quality could be somewhat of a difficult business. Although the quality management theory have already stated that quality cost is the cost that is created from preventing or fixing poor quality in the production process, instead of the cost required to increase quality of the products, there are still quite many people who perceive quality management as ‘extra work’ for them. The truth is quite the opposite; quality management is the activity to prevent ‘extra work’ ...view middle of the document...
• Questionable evaluation procedure, this refers to the intended decision to promote a foreman which only concern is the quantity of the production and notably underestimate the importance of quality.
• Questionable marketing procedure, this refers to allowing an untested products into the market in order to beat the competition
3. Problems with Machines
• Lack of maintenance, this refers to the usage of a machine not originally designed for the job and the absence of preventive maintenance of the machine
4. Problems with Manpower
• Lack of training (for machine operators), this refer to the absence of formal training on the job process for machine operators.
5. Problems with People and Surroundings
• Lack of Motivation, this refers to Hamler’s statement that mistakes happens once in a while and there is actually nothing people are doing to guarantee that similar mistakes are not repeated
• Lack of Quality Standards, this refers Simmons action vented the rejected cans by hand, when it should be done professionally using standardized equipments.
III. Fishbone Diagram
The groups of problems defined above are the materials for the fishbone diagram. Within this fishbone diagram we can see the cause and effect relationship and how these smaller problems lead to poor quality assurance as a whole (‘Fishbone Diagram', 2002):
low quality supplies flawed design procedure lack of setting and maintenance
Poor marketing procedure
Lack of quality standards
Lack of training lack of motivation
IV.1 Problems at Hank Kolb
The problems stated above can be divided into two dimensions, which are the technology (technical) dimension and the human dimension. The technical division includes the low quality supplies and lack of proper maintenance and operational activities, flawed procedure, etc. The human division on the other hand, consists of the lack of motivation, lack of training, etc.
IV.2 Dealing with Human Resources Problems
The problem of human resource at Hank Kolb is about the employees’ lack of motivation that has grown to be a culture of the facility. Problems in the human factors would also be the most difficult problems to solve. Thus, I believe that it is better to address the human dimension first prior to the technical dimension. After conditions of the human dimension are improved, it would be so much easier to work on the technical dimension.
According to existing managerial theories, there are several steps to deal with departments that have lost their motivation to improve themselves (Figure 3).
Figure 2 Map of Process Improvement at Hank Kolb
IV.2.1 Training Plan
In order to alleviate the problem at Hank Kolb regarding lack of skills in operating machineries, Hank Kolb should conduct training plan...