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Hcs/320 Communciation Theory Essay

1329 words - 6 pages

HCS 320

COMMUNICATION THEORY PAPER

Axia College of University of Phoenix

Instructor:………….

Date:………….

[Page Break]Communication Theory Paper

When working in an organization such as that of Hospice, effective communication is one of the key aspects concerning the care of the patients involved. As in any health care setting, an organization designated to hospice care may face challenges when it comes to communication because of gender differences, cultural differences, and in some cases the inability to communicate effectively with the individuals obtaining service. Circumstances such as these may affect how certain tasks are completed within the organization, whether or not ...view middle of the document...

In this specific organization female coworkers tend to be more open when it comes to taking care of the opposite sex, relate more with emotional situations, spend more time taking care of needs other than the basic needs needed by the patient such as providing emotional support for the family or patient, have more patience, and ask more questions. For example, because females in general tend to be more knowledgeable about health care issues it is easier for females versus that of males to ask health-related questions to the patient or family, which in turn builds a better relationship between the patient and his or her caregiver and also supports good communication.

Males

Males as stated above in this organization do not communicate as effectively with patients, family members, and other employees because they are not as open to sharing certain aspects of their lives, do not tend to express themselves emotionally, and in some cases do not care to initiate the beginning of a conversation. In addition, unlike that of female employees, males at times and the patient, he or herself may also have issues when it comes to taking care of or being taken care of by the opposite sex. For example, when working with that of a male employee female patients may not fully feel comfortable expressing certain details about one’s condition to a male, which can cause a gap in communication to occur. On the other hand, a male employee may also feel uncomfortable working with patients of the opposite sex because of moral reasons or just feeling uncomfortable with the aspect of taking care of a female patient, which in turn can cause a communication barrier between the employee, the patient, and his or her family. However, although males within this organization at times have a harder time communicating there are instances such as when talking to another coworker or manager that a male employee contributes greatly when it comes to communicating with the other because a conversation has been initiated or important information needs to be shared. Although gender can play a huge role on how one communicates with others in a hospice organization, cultural differences also can be an issue for all those involved.

Cultural Differences

When working in a health care setting such as Legacy Hospice, cultural differences will arise affecting how patients, employees, families, and managers communicate with each other. For example, some of these issues may include speaking a different language, speaking with broken English, speaking with an accent that makes it hard for one to understand fully what is said, or different religious beliefs (Axia, 2007). Because cultural differences can influence how communication is established and at times can also lead to issues of miscommunication between a patient and his or her care providers (Flower, 1992). The hospice organization discussed currently has a number of different employees who share different cultural backgrounds...

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