a) Problem statement
* What are the problems that encourage you to choose the title?
* Student Accommodation Management System is a complex and important system to assist a corporation to manage and improve services for an apartment. I’m interested about the system because I am confusing how does it works to maintain and keep enhance the services for an university student apartment. The system also help to reduce paperwork that is hardcopy of any document because it is very hard to arrange and keep it. If we have this kind of system, we can enjoy the convenience and we just need to key in all of the information from documents into the Student ...view middle of the document...
Furthermore, we had high class of gymnasium to our residents to help them to get stronger body.
* To provide safety and secure environment to our residents
* We have hired more than 10 onsite wardens in day time or night time to make sure our residents’ personal safety are always in top level. Other than that, we also installed more than 100 cctv around apartment to provide 24 hours security services.
* To enable our service department keep track of residents’ problems and find solution immediately
* Our residents can login to our server and submit a ticket to us and we will approach to you as soon as possible. We will try our best to reply to each ticket that had been submitted. Furthermore, when they are facing any inconvenience that related with us, they may come to our office and fill in the form and submit it to us. After that, we will pass it to our technicians to tackle the problem.
* To establish a medium for university students to complaint about our services provided.
* The students can express what their dissatisfaction through the Student Accommodation Management System. This is one of the objectives for us to launch the system to our residents because we noticed that the satisfaction of our customers (residents) are quite important for us to keep improving our services. We always declare that our customers is the most important for us and they are always right in all time.
* To store the information of all residents and for further reviews.
* We will key in all of the residents’ information into our system and we will make sure all of the details are always in private. After that, they login to the system and then can see and check their details whether it is correct or not. The purpose to key in the information is for own reference and we can get all of the data when something emergency had occurred.
* To create an online questionnaire from time to time for evaluate and review.
* We can have a customer satisfaction evaluation for students to let us know what expectations that we achieved to them and what we need to amend the shortcoming. This is a kind of method that faster to know what are the opinions from our residents and what they expects more in future.
c) Project Scope
* Briefly describe your system
* We manage Fairyland Apartment by using our own Student Accommodation Management System since the apartment was launched on 1st April 2003. Nowadays, we have more than 100 staffs and had managed over 13,000 residences, for non en-suite and en-suite accommodation. Under the Fairy Apartment Management, it have 3 divisions to assist the management team to operate as well as possible. Fairyland Apartment Sdn.Bhd established itself as the No. 1 operator and provider of Student Accommodation right next door to Multimedia University (MMU) in Bukit Beruang, Melaka Campus since year 2008.