Developing effective communication in Health and Social Care
P1- Explain the role of effective communication and interpersonal interaction in a health and social care context
What is interpersonal interaction?
Interpersonal interaction is a term for encompassing how people relate to one another. Interpersonal interactions includes things like people relating to one another and exchanging feelings, this interaction can be both verbal and non-verbal.
What is effective communication?
Effective communication is skills that we develop and learn over time, these skills help us communicate with others better. Although, effective communication skills are usually developed as people grow up, a lot of the skills required to communicate effectively with someone is worked on over time, such as ...view middle of the document...
In order to obtain effective verbal communication with service user, a care worker should consider doing the following things; Firstly, being able to empathize with a service user when discussing any problems is vitally important to communicate effectively. A care worker must be open to the ideas of others and sensitive and understanding to that persons values while trying to see things from the other person's perspective. A care worker must be prepared to speak about their own feelings in order to show understanding and sympathy towards that service user. Patience on the matter needed to be able to effectively communicate and relate to that service user. Even if that issue isn't too big for a deal, a care worker should try their best to emphasize with the service user.
Furthermore, the use of appropriate vocabulary is important when trying to obtain effective verbal communication with a service user is vitally important. The choice of vocabulary must be appropriate for the service user, if the words used are too complex for that individuals understanding, the service user may not be able to understand what their being told or it might cause confusion which will result in service user not feeling comfortable to speak to the care worker.
Lastly, effective verbal communication can be obtain by the care worker listening to what to what their being told by the service user, which seems a easy thing to do. But, if a care worker doesn’t really listen to what their being told and just agrees with what their being told, can cause ineffective
communication. Both care worker and service user must take turns speaking, not interrupt one another and listen to what their being told. Another persons opinion/thoughts should not be more important than the other so should be listened to and respected.