Guest information management
Guest comment cards
Guest comment cards are often found on dining room tables and in guest rooms or are handed to departing customers. They provide useful information and can provide insights into problem areas. For example, several negative comments on food would indicate a potential problem for a restaurant. If corrective action is taken and fewer negative comments are registered, the correction has been successful. A problem with guest comment cards is that they may not reflect the opinions of the majority of guests. Commonly, only about 1 to 2 percent of the people who are very angry or very pleased take the time to comment a card. Thus comment cards can be ...view middle of the document...
Marketing Analysis (S.W.O.T Analysis)
SWOT analysis can be dividing into internal, external Environment and positive, negative aspects. Internal environment would be strengths and weaknesses, strengths are internal capabilities that may help a company reach its objectives. Weaknesses include internal limitations and negative situational factors that may interfere with the company’s performance. For example, Hawaii as a tourism destination, the strengths would be perfect weather, there about 21.6-25 degree in the whole year, and also, there have 6 unique island, which making tourists feel private and safe. Weakness is, Hawaii as a part of USA, there have highest level of consumption, is about 30% higher than other state of USA. Hawaii as an island, so there should spend more for the transportation.
External environment include opportunities and threats. Opportunities are the company may be able to exploit to its advantage. And threats are current and emerging external factors that may challenge the company’s performance. For example, the opportunities for the Hawaii are, there have many investors to invest in Hawaii, such as providing high quality hotel, restaurant, world class cruise and spas. And which attract many business people, they like to have meeting in Hawaii, also here is the one of the best place for honey moon. Threats could be competition between other islands. Such as Fiji and Maldives. Also, there have limited Land, hard to develop. And low employer for the local people, make quite lot local people can not affordable the life.
Characteristics of service marketing
There have 4 characteristics of services: intangibility, inseparability, variability and perishability.
Intangibility: Services cannot be seen, tasted, felt, heard, or smelled before purchase. For...