Ishikawa Research Paper
Table of Contents
Ishikawa Philosophy 1
Works Cited 4
This paper is geared towards outlining the primary Total Quality Management principles promoted by Kaoru Ishikawa. Most of these TQM strategies are aimed at improving the quality management process in the modern (post World War II) workplace. This paper will highlight the contributions and the positive impact that Kaoru Ishikawa made on the Japanese quality movement and towards the overall TQM process.
Born in 1915, Ishikawa ...view middle of the document...
Ishikawa’s focus was on company-wide quality. “Ishikawa built on Feigenbaum’s concept of total quality and suggested that all employees have a greater role to play, arguing that an over-reliance on the quality professional would limit the potential for improvement.” (Quality Gurus, 2010) Thus, Ishikawa was focused on the contributions of the organization as a whole and believed that the overall quality buy-in required involvement from all levels of the organization (senior management down to the entry-level worker).
Other key elements of Ishikawa’s philosophy are as follows:
1. Quality begins with education and ends with education.
2. The first step in quality is to know the requirements of customers.
3. The ideal state of quality control occurs when inspection is no longer necessary.
4. Remove the root cause, not the symptoms.
5. Quality control is the responsibility of all workers and all divisions.
6. Do not confuse the means with the objectives.
7. Put quality first and set your sights on long-term profits.
8. Marketing is the entrance and exit of quality.
9. Top management must not show anger when facts are presented by subordinates.
10. Ninety-five percent of problems in a company can be solved with simple tools for analysis and problem solving.
11. Data without dispersion information (i.e., variability) are false data.
(Evan, Lindsay, 2010)
In his book Guide to Quality Control, Ishikawa defined the following seven basic tools:
1. Check sheet
4. Pareto chart
5. Scatter diagram
6. Control chart
7. Cause and effect diagram
(Ishikawa, Kaoru 1976)
These tools / diagrams / visuals were intended to be visual aids which could transcend various cultures and languages and help to identify the root causes of quality issues within an organization garnered such names in the industry as...