The Schwartz Center for Compassionate Healthcare is a national nonprofit organization dedicated to strengthening the relationship between patients and caregivers and preserving the human connection in healthcare.
The Center reflects the vision of Ken Schwartz, a Boston healthcare attorney who died of lung cancer at the age of 40 and found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made "the ...view middle of the document...
The Center is housed at Massachusetts General Hospital in Boston, where Ken received his care.
Making Compassionate Care a Priority
Through its National Consensus Project on Compassionate Healthcare, the Schwartz Center is bringing together patients, caregivers, policymakers, educators and researchers to better define compassionate care, develop best practices, and disseminate them to healthcare organizations across the U.S.
The Center's goal is to ensure that compassionate care is a fundamental element in the design of health systems, the provision of care, the measurement of quality and outcomes, and the education of all healthcare professionals.
Why Compassionate Care Matters
Compassionate care is fundamental to the practice of all healthcare professions. It is characterized by effective communication and emotional support, mutual trust and respect, and involving patients and families in healthcare decisions. At its core, it means treating patients as whole people, not just illnesses.
A growing body of research demonstrates that compassionate care is critical to quality healthcare. For example, compassionate care has been associated with:
•Improved health outcomes
•Reduced healthcare expenditures
•Increased patient satisfaction
•Better adherence to treatment recommendations
•Fewer medical errors and malpractice claims