Management Information System (MIS)
Business Process Management (BPM)
Professor: Dr.Ijaz A.Qureshi
A business process model consists of a set of activity models and execution constraints between them. A business process instance represents a concrete case in the operational business of a company, consisting of activity instances.
Business Process Management has been referred to as a holistic management approach to aligning an organization’s business processes with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility and integration with ...view middle of the document...
These processes tend to evolve over time as the business reacts to market conditions. In order to use BPM effectively, organizations must adopt a process-oriented approach that makes no distinction between work done by a human and a computer, but, instead, concentrates on those activities and resources of all types that execute business actions.
* To understand what is Business Process Management.
* To understand what are the characteristics of Business Process Management.
* To know about the dimensions of BPM
* To understand how to implement BPM in organization.
* To understand the effectiveness and efficiency of Business Process Management.
* Is it really important to use BPM
Business process management is a systematic approach to improving a company’s business process. A BPM application could monitor receiving systems for missing items or walk an employee through steps to troubleshoot why an order did not arrive. It is the first technology that fosters ongoing collaboration between IT and business users to jointly build applications that effectively integrate people, process and information.
A business process is the set of activities required to accomplish a common goal. The activities may be performed by people or systems and are completed after sequentially or in simultaneously. It is best to think of a business process as the way that work should be performed.
BPM gives an organization the ability to define, execute, manage and refine processes that:
* Involve human interaction, such a placing orders
* Work with multiple applications
* Handle dynamic process rules and changes, not just simple, static flows
The first phase of BPM is to create a model. A model is an object to represent something else. For example, a globe is a model of the planet earth. During the model phase, we begin a high-level diagram of the process. Initially, the goal is to gather just enough detail to understand conceptually how the process works and the main steps involved without being distracted by the fine detail of how it will be implemented.
During the Automate Phase, the model is expanded to create the specific set of instructions, form details, and rules needed to run the process. It is at this point where decisions about how to specifically implement the processes are made. To continue our example, while a globe is a model of the Earth, a map provides the detailed directions between two cities and helps you decide which route to travel.
The Execute Phase of BPM consists of interpreting the instructions created during the Automate Phase to manage the flow of work from the beginning of the process until its completion. Within BPM software, the workflow engine is responsible for creating tasks and automatically directing them to the right people or systems based on the process rules much like the way a GPS system provides you with step-by-step driving instructions to your...