Lyceum of the Philippines University
College of International Tourism and Hospitality Management
Narrative Report on Travel Agency
Cozy Travel and Tours
National Highway Pallocan West, Batangas City
January 15, 2014 – February 27, 2014
In Partial Fulfillment of the requirement for the course
For the degree in
Bachelor of Science in International Hospitality Management
Specialized in Travel and Tourism Administration
Jolina N. Dimaculangan
Mrs. Melinda Tolentino
Table of Contents
I. Acknowledgement … 1
II. Introduction … 2
III. Company Profile … 3
IV. Mission and Vision
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And the opportunity to experience the real world that we’re going to encounter in the future.
To my second home, Lyceum of the Philippines University – Batangas for continuously strengthening its academic support services for the students.
To Cozy Travel and Tours, thank you for the warm welcome and for giving me this one one of a kind experience in my on the job training in your company. For the chance that you have given me to be with your team and for giving me more knowledge in the fast and furious world of Travel Agency and most especially for helping me to hone my knowledge as I continue to strike in my ambitions in life.
Above all, I want to give my full love and gratitude to Lord, Jesus Christ for giving me strength in completing this Narrative Report for giving me the life to be able to finish another academic year in my student life for sending His angels to continuously guide me and for His unconditional love. For giving me strength everyday for the guidance, for graces and blessings that help ne to perform my task as part of my on the job training.
Cozy Travel and Tours is a Travel Agency that specializes in processing European visas such as working, dependent, student and tourist visas. It is known as a wholesaler for international and domestic tickets selling destinations to the United States, Europe, Asia and all Philippine domestic destinations
To offer proficient and quality service to our clients emphasizing personalized service.
To live up to our company name, we aim to help our clients achieve a comfortable and pleasant travel by serving a warm and friendly haven giving them effective, flexible and personalized service
To be the first rate leading provider of domestic and international travel services and tourism related services by land, sea and air at the most convenient, comfortable and safest means at a reasonable rates.
Learning is not only limited on the four sides of classroom. In school, learning process takes place for many hours of sitting and discussing anything related to academics. But college life doesn’t end by just learning those theories; we have to apply it through training that will present our chosen career. Practicum is a part of a course consisting of practical work in a particular field. A college practicum is a period intensely focused practical application of classroom and textbook theories and case studies to the actual world of work. It includes on-the-job training and observation and it is designed to give students supervised practical application of a previously or concurrently studied theory.
. It also helps the students to acquire relevant knowledge and skills by performing in actual work setting. Colleges and universities require their students to undergo such training within a specific number of hours as part of the curriculum. For the students, an OJT provides opportunities to go through the actual methodologies...