1. Demonstrate the importance of interpersonal skills in the workplace.
2. Describe the manager’s functions, roles, and skills.
3. Define organizational behavior (OB).
4. Show the value to OB of systematic study.
5. Identify the major behavioral science disciplines that contribute to OB.
6. Demonstrate why few absolutes apply to OB.
7. Identify the challenges and opportunities managers have in applying OB concepts.
8. Compare the three levels of analysis in this book’s OB model.
IMPORTANCE OF INTERPERSONAL SKILLS IN THE WORKPLACE:
* Over the past 3 decades business faculty have come to realize the role that understanding human behavior plays in determining a manager’s effectiveness, and required courses on people skills have been added to many curricula.
* Regardless of labor market ...view middle of the document...
LEADING: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
CONTROLLING: Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
INFORMATIONAL ROLES: All managers, to some degree, collect information from outside organizations and institutions, typically by the changes of public’s tastes and what competitors may be planning. THE MONITOR ROLE
DECISIONAL ROLES: Mintzberg identified four roles that require choice making: In an entrepreneur role, manager initiates and oversee new projects that will improve their organization’s performance. As disturbance handlers, managers take corrective action in response to unforeseen problems. As resource allocators, managers are responsible for allocating humans, physical, and monetary resources. Finally, managers perform a negotiator role, in which they discuss issues and bargain with other units to gain advantages for their own unit.
TECHNICAL SKILLS: The ability to apply specialized knowledge or expertise.
HUMAN SKILLS: The ability to work with, understand, and motivate other people, both individually and in groups.
CONCEPTUAL SKILLS: The mental ability to analyze and diagnose complex situations.
SUCCESSFUL MANAGERIAL ACTIVITES:
* TRADITIONAL MANAGEMENT: Decision making, planning, and controlling.
* COMMUNICATION: Exchange routine information and processing paperwork.
* HUMAN RESOURCE MANAGEMENT: Motivating, disciplining, managing conflict, staffing, and training.
* NETWORKING: Socializing, politicking, and interacting with outsiders.
ORGANIZATIONAL BEHAVIOR (OB) : A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving on organization’s effectiveness.