The Four Job Application problem of Drainflow
Because of the wrong information from Order processors, the company is sending them to do the simple job, as a result of that the customer have to pay a licensed plumber rate for the easy service, in which customers has seen it not fair, and the plumbers have nothing to do about it. This miss-sending problem also makes DrainFlow lost their potential customers, because the company has limited plumbers. When they send a plumbers assistant for the job but rather it’s a work of a licensed plumber, customers will usually wait for another day or 24 hrs for their plumbing to be repaired and the customer will be forced to go to another ...view middle of the document...
They feel frustrate when thing happened this way, because they already try their best.
The most complains from DrainFlow customers
If the order processors make the wrong design, send the wrong person to the plumbing work, it will waste time not only for the company to resend the worker, but also waste their customer’s time to wait the right plumber arrived.
When the miss-sending problem happened, the company may have to make two trips to make the right worker to do the job. If not, the customer either has to pay the plumber to do an easy job which a plumber’s assistant can handle, or the customer will switch to another plumbing company. None of the result is the company want to see.
When you write, make sure you touch on the following point:
1. Although it’s clear employees are not especially satisfied with their work, do you think this is a reason for concern? Does research suggest satisfied workers are actually better at their jobs? Are any other behavioral outcomes associated with job satisfaction?
What are the differences between satisfied and unsatisfied employees?
Satisfied employees: love their job, doing their job full of passion, low turnover rate, high preform at the job.
Unsatisfied employees: complain about their job, confuse what they should to do, high turnover rate, low profession at the job.
Yes, I do think this is a reason for concern if employees aren’t especially satisfied with their work. As the text said, managers should be interested in their employees’ attitudes because attitudes give warnings of potential problems and because they influence behavior. Job satisfaction is also negatively related to turnover. The book also shows satisfied employees increase customer satisfaction and loyalty.
2. Using job characteristics theory, explain why the present system of job design may be contributing to employee dissatisfaction. Describe some ways you could help employees feel more satisfied with their work by redesigning their jobs.
Money may bring happiness, but not necessarily job satisfaction. Yes, money may bring the motivation to the employees, but it also makes them getting greedy. So we have to much more careful when we use a money rewards system. I think the company should use that money to make their employee get training: order processors said they only have a basic survey to ask the question their customers what’s going on with their plumber, company should sent them training to let them get enough knowledge to new what actually the problem is and then they can decide who should do the job. It will save both the company and the customers time, and we will not hear the plumber or the plumber’s assistants complain about this miss-sending problem.
3. Lee has a somewhat vague idea about how to implement the cash rewards system. Describe some of the specific ways you would make the reward system work better, based on the case.
Lee did offer cash rewards if there is no...