Internet and mobile access components
When designing a unified, single system intended for total company-wide access, it is important to allow for maximum access. If employees cannot access the system, data cannot be added, and the master databases will not reflect the latest data. On this same note, executives who cannot access the system will not be up to date on current numbers, which may affect current decisions and future plans. Riordan’s unified data system will be accessible through the internet via Virtual Private Network (VPN) channels. The system will not have a mobile application, though the internet portal will be accessible through smartphones and tablets.
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Users that require system access on their smartphones, tablets, or other mobile connectivity devices will be required to first connect to the company VPN using an application (“app”) such as Cisco AnyConnect or JunosPulse. After they are securely connected, they will be able to access the company intranet, which will allow them access to the unified system (Bestvpnservice.com, n.d.).
After security, the next concern for an internet-based system is accessibility. What happens when the internet goes down? Users at Riordan Manufacturing, Inc. will enjoy system access as long as they have power. Because the main databases are located at the company headquarters, and the system is accessed via the company intranet, employees at the company headquarters will be able to input and view data from the system even without internet access. Each of the major outstations will also host a copy of the databases on their servers, which will synch data with the main databases every 5-10 minutes. These stations will also be able to keep accessing the system through the loss of internet, though the database tables will not synch with the main databases without internet connectivity. When the internet is not available, all copies of the databases will hold data until internet is available, at which point they will synch up with the main database.
Proposed business process changes
Riordan Manufacturing will experience an easy transition into the newly proposed business software application. Many departments will experience very little change. The Finance and Accounting department and the Sales and Marketing department at all branches will experience the majority of the business process changes. For Riordan Manufacturing to make this transition as smooth as possible it will require all employees to attend the recommended training seminars, require a commitment from each of its employees to adhere to the new processes, and communicate any concerns prior to the release of the new system.
Currently, the Sales and Marketing departments’ sales associates are maintaining their customer records separately and each in their own manner. The new business software application is going to require each sales associate to input all customer data into the customer management portion of the system. All customer information will be separated and organized, so it may be accessed via the network database. This will allow Riordan Manufacturing to recognize and better fulfill customer needs, track customer orders, and adjust to changing market trends.
The Finance and Accounting departments will endure the...