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Room Division Department Essay

2057 words - 9 pages

Rooms Division Department

( In order to carry out its mission, global and departmental goals and objectives, every company shall build a formal structure depicting different hierarchy of management, supervision, and employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the organization chart shows reporting relationships span of management, and staff/line functions.
( There are two types of relationships that might exist between any two functions at any organization chart. These are:
1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability. To illustrate, if position A and B are linked with a ...view middle of the document...

For, organization charts shall be tailored to fit the needs of each individual property.


1. Rooms Division: In a statistics conducted by the U.S. Lodging Industry in 1995, it has been shown that the majority of hotels revenues (60.2 %) are generated from Rooms Division Department under the form of room sales. This very department provides the services guests expect during their stay in the Hotel. Lastly, the Rooms Division Department is typically composed of five different departments:
a) Front Office
b) Reservation
c) Housekeeping
d) Uniformed Services
e) Telephone
Beneath is a brief description of the different departments decomposing the Rooms Division Department, along with their related main responsibilities:

a) Front Office:
( Sell guestrooms; register guests and design guestrooms
( Coordinate guest services
( Provide information
( Maintain accurate room statistics, and room key inventories
( Maintain guest account statements and complete proper financial settlements

b) Reservation:
( Receive and process reservation requests for future overnight accommodations.
( With technology development, the Reservation Department can, on real time, access the number and types of rooms available, various room rates, and furnishings, along with the various facilities existing in the hotel
( There should be close relation-ships with Sales and Marketing Division concerning Large Group Reservations

c) Housekeeping:
( Inspects rooms before they are available for sale
( Cleans occupied and vacant rooms
( Communicates the status of guestrooms to the Front Office Department
( Cleans and presses the property’s linens, towels, and guest clothing (if equipped to do so, free of charge or for a pre-determined fee)
( Maintains recycled and non-recycled inventory items

d) Uniformed Services:
( Bell Attendants: Ensure baggage service between the lobby area and guestrooms
( Door Attendants: Ensure baggage service and traffic control at hotel entrance(s)
( Valet Parking Attendants: Ensure parking services for guest’s automobiles
( Transportation Personnel: Ensure transportation services for guests from and to the hotel
( Concierge: Assists guests by making restaurant reservations, arranging for transportation, and getting tickets for theater, sporting, or any other special events

5. Telephone Department:
( Answers and distributes calls to the appropriate extensions, whether guest, employee, or management extensions
( Places wake-up calls
( Monitors automated systems
( Coordinates emergency communications
( ‘Protects Guest Privacy‘

2. Food & Beverage Department:
( According to U.S. Lodging 1995 statistics, F&B Department constitutes the second largest revenue generator of a typical hotel with an average of 23.1 for Food sales, and 8.6 % for Beverage sales. In a five-star hotel, Food and Beverage outlets might have the following forms:
( Quick Service

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