Service Request SR-RM-001 Paper
April 5, 2012
David J. Henry
Service Request SR-RM-001
Riordan Manufacturing Company presents itself as a solutions provider of polymer materials. As with any large organization, oftentimes business executives seek the consult of external subject matter experts to help companies operate more efficiently. Riordan recently solicited the SHWS Consulting Group and its constituents to review Riordan’s current inventory and manufacturing systems and processes. After spending several weeks with Riordan and visiting each site, the consultants recognized opportunities to improve key areas of the company’s systems supporting its inventory and ...view middle of the document...
On initial observation, Riordan Manufacturing requires several high-level business requirements necessary for the company to become more efficient and profitable. SHWS proposed upgrading the materials process focusing primarily on raw materials in the Receiving Department. Adding bar code scanners that allow employees to directly scan raw materials into the system cuts down on steps needed to update the raw material inventory manually. Radio Frequency Identification (RFID) holds information that, at any given time, remains recoverable through a hand held or fixed scanners. “The data in the RFID tag memory may be pre-loaded (determined at time of manufacture) as a Read Only Memory (ROM), or may be dynamically variable (Static Random Access Memory) and take up the status of the last write/read cycle” (The Institute of Engineering and Technology, 2009, p. 3).
SHWS’ next recommendation focused on Blackberry phones. Like bar code scanners, a Blackberry can store raw material inventory information for immediate recall. The receiving and shipping employee, at the end of the business day can download information into the system, directly into the raw materials inventory database. The Blackberry also allows employees to access e-mail and remain accessible by phone in case of emergencies. Next SHWS discussed the need to replace computer hardware. With the addition of scanners and Blackberry phones, upgrades to the hardware become inevitable. Replacing the old computer systems with new ones that can handle the added tools makes receiving easier. Larger hard drives and more Random Access Memory (RAM) allow the system to handle the database information as well as the software associated with the new systems.
After implementing and installing the previously suggested hardware systems, the inventory and management system would run more smoothly. Further, discussion on the new system described the process for keeping accurate counts of inventory. Riordan’s current model requires employees to spend more time tracking inventory than performing daily tasks. Figure A below depicts the existing raw materials receiving system.
FIGURE A: Raw Materials Receiving (Inventory Management and Control at Riordan Manufacturing, 2012, pg. 1)
As shown in the flow chart, the process begins with receiving previously ordered materials; the receiving manager manually compares this information to the deliverer’s record to verify its accuracy. Afterwards, teams of workers unload the materials and store them for future use. At the end of the day, a supervisor submits a log of materials received along with other shipping documents to yet another employee who loads the data into the inventory system. These entries push the next steps into a second inventory process Riordan calls “manufacturing with inventory.” The manufacturing with inventory process holds employees responsible for assembling products and keeping a count of how...