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Service Request Sr Rm 022, Part 3 Essay

1304 words - 6 pages

Service Request SR-rm-022, Part 1
Clarence D. Spence
BSA / 375
May 12, 2015
Charles Bocage

Service Request SR-rm-022, Part 1

Riordan Manufacturing’s COO Hugh McCauley would like to merge the accessible selection of tools in use into a single integrated application. The business would also like to take advantage of the more advanced state-of-the art information systems technology that readily exists within the company’s human resources department. 
The information gathering techniques and the planned design methods that will be utilized will be outlined. The business requirements for the improvement of an HR system to maintain the intention of this request will also be defined. ...view middle of the document...

Once the information is collected, documented, and studied, designing a system for Riordan Manufacturing can begin.
The design method preferred for Riordan Manufacturing will require the use of the Joint Application Development (JAD).  Joint application design (JAD) is a practice used in the prototyping life cycle area of the Dynamic Systems Development Method (DSDM) to bring together business requirements while developing new information systems for a company. "The JAD process also includes approaches for enhancing user input expediting development, and improving the quality of specifications." It consists of a meeting where “experienced users and IT specialists meet, sometimes for numerous days, to outline and evaluate the business requirements for the system.”[1] The attendees include high level management officials who will ensure the outcome provides the needed reports and information at the end. This acts as “a management process which allows Corporate Information Services (IS) departments to work more effectively with users in a shorter time frame.”
Through JAD workshops the experienced workers and IT specialists are able to resolve any difficulties or differences between the two parties regarding the new information system. The workshop follows a detailed agenda in order to guarantee that all uncertainties between parties are covered and to help prevent any miscommunications. Miscommunications can carry far more serious repercussions if not addressed until later on in the process. Participants in this methodology would include users, managers, sponsors, and systems analysts. Allowing these participants to have a voice in determining what the company needs for improvement is essential as they can provide the most vital information on what is needed to improve the process of the company.
Business Requirements
Riordan Manufacturing is a large corporation with facilities in several geographical locations around the world. As a result of its size Riordan must have a system that is able to keep track of significant information such as employee names and other classified data. This information should be able to be accessed from additional locations as well as the home office. There are other functions that a new and improved HR system could assist such as inventory tracking or the shipping or reception of products. These requirements legitimize the need and request for a new system implementation for Riordan Manufacturing.
Scope and Feasibility
Riordan Manufacturing, as previous mentioned, is a large, multi-location corporation that is looking to take advantage of a more sophisticated state-of-the art information systems technology. The business wants to integrate its already existing tools into a single integrated application. Since the corporation already has an existing system that only need to be integrated, the process work should be minimal and the estimated cost should lower. During the scope analysis the requirement of this...

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