Total Quality Management (Tqm) And Quality Culture

581 words - 3 pages

TOTAL QUALITY MANAGEMENT (TQM) AND QUALITY CULTURE
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. What is the definition of TQM? A core definition of TQM describes a management approach that centres on meeting customer requirements by achieving continuous improvement in products. In simplest word, under TQM the company continually strives to be better through learning and problem solving. There are six key features of TQM as stated below:-
1. Total quality management is organization-wide.
To be effective in improving quality, TQM must be supported at all levels of a firm, from the highest executive to the lowest-level hourly employee. TQM extends the definition of quality to all functional areas of the organization, including production, marketing, finance, and information systems.

2. Total quality ...view middle of the document...

Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment.

4. Total quality has a process perspective.
Quality should build into process and sources of quality should be identified and corrected. It means that, it is better to uncover the source of problem and correct it than to discard defective item after the production. For example, in baking cookies we might find that some of the cookies are burned. By simply throwing away that burned cookies will not correct the problem and we will continually to have burned cookies as well as losing the money. Thus, it is better to find the problem and correct it which the problem may be due to the temperature is too high or maybe the cookies are placing too closer to the heating elements.

5. Total quality is supported by a quality management system.
A quality management system is to direct and control an organization with regards to the quality. In other words, it is as guidelines so that we will keep on the track. Not only that, by having the quality management system we can make the decision on the past performance.

6. Total quality management involves continuous improvement.
A major thrust of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations. If any deviation arise from plan as well as any failures are to be recorded and the root causes have to found out then, the organization will take the corrective and preventive actions so that the mistake will not be repeated.
QUALITY IN SERVICE ORGANIZATION
For the services organizations such as law and accounting firm, the quality culture is important things. Quality culture is attitude and set of values employed by a company to improve the level of quality in its service.

Other Papers Like Total Quality Management (Tqm) And Quality Culture

Principle In Quality Management Essay

404 words - 2 pages Activity 4.1 Group Discussion Activity 4.1 Group Discussion 1. The Johnson and Johnson credo was written in 1943 by its chairman Robert Wood Johnson: “We believe our first responsibility is to the doctors, nurses, and patient, to mothers and fathers, and all others who use our products and services. In meeting their needs, everything we do must be of high quality.” What would you expect to see in Johnson and Johnson’s strategic planning

Quality Management - Final - Gm 588

4837 words - 20 pages Contents I. APP Pharmaceuticals 3 II. Background/Overview of APP Pharmaceuticals 3 III. Introduction to the Problem 4 IV. Literature Review -Philosophy, Culture and Strategy 7 V. Recommendation/Analysis -Philosophy, Culture and Strategy 9 VI. Literature Review/Analysis – Adoption and Driving Strategy Down into the Organization. 10 VII. Recommendation –Balanced Score Card 11 VIII. Recommendation/Analysis – Total Quality Management 15 IX

Quality Management: Signing Off On A Substandard Product

1308 words - 6 pages Quality Management: Signing Off on a Substandard Product Our lives, mainly because of varying decisions and outcome are challenging enough to trial our ethics as an individual or a business. Business ethics as defined by Kirk O Hanson is “the study of standards of business behavior, which promote human welfare and the good” (Hanson 2012) In other words, ethics is about how we behave and about the standards that guide our judgements and

Wal-Mart‘S Earnings And Financial Quality And Report How This Process Relates To The Ethics Of Professional Accountancy

808 words - 4 pages Wal-Mart‘s earnings and financial quality and report how this process relates to the ethics of professional accountancy. Most public companies are required to file its financial documents and annual reports with the SEC. To ensure that they are complying with both the financial and ethical guidelines ethical consistent with professional accountancy practices. Generally, companies like Wal-Mart posts ethical policies and procedures both in

Tqm And Environmental Cost

3122 words - 13 pages TOTAL QUALITY MANAGEMENT (TQM) AND ENVIRONMENTAL COST INDEX |NO |DETAILS |PAGES | |1 |INTRODUCTION OF TQM |2 | |2 |PRINCIPLES OF TQM |3 | |3

The Evolution Of Tqm In The Manufacturing Sector: A Comparison Of Current Practice In Japan And China

1479 words - 6 pages the importance of quality in their work and instil a culture where to ‘get it right first time’ is the only accepted norm and without it the end result may not be complete success. This is because TQM relies on everyone from grass root level employees to senior executives to fulfil their role. Another important aspect of TQM is management style. TQM requires a ‘management by commitment’ approach as opposed to ‘management by control’ (Yusuf et al

Gmc Quality Major Paper

3722 words - 15 pages includes all members of an organization to improve their performance and shape their culture. There are many scholars that have submitted their opinions with research to show the advantages and disadvantages of (TQM), total quality management. Although there are complex barriers to the implementation of TQM, most scholars agree that the overall use of TQM benefits an organization and the achievement of its long-term objectives. It’s no secret

Ishikawa Research Paper

841 words - 4 pages Ishikawa Research Paper Table of Contents Introduction 1 Background 1 Ishikawa Philosophy 1 Conclusion 3 Works Cited 4 Introduction This paper is geared towards outlining the primary Total Quality Management principles promoted by Kaoru Ishikawa. Most of these TQM strategies are aimed at improving the quality management process in

Tqm. Its All About That Bass

2034 words - 9 pages TQM EVOLUTION Total Quality Management (TQM) - is a modern management concept. - is customer oriented management philosophy and strategy, centered on quality so as result in customer delight. TQM addresses the concepts of: 1. Product Quality 2. Process Control 3. Quality Assurance 4. Quality Improvement Quality - fitness for use - Its

Change Quiality Mx

3030 words - 13 pages The sample answer of DMS – CQM – Autumn 2010 Long Question 1. TQM preparation outline (10 Step).What is total quality? List and explain the key elements of total quality? A quality product is one that its’ performance somehow meets all or parts of the customers’ expectations. There are four levels of quality: i. Inspection Level - Most likely the outputs are okay, but we cannot do anything about it. ii. Quality Control Level

Managing Business Activities

1068 words - 5 pages limitations 3 Be able to monitor appropriate systems to improve organisational performance Systems: Total Quality Management (TQM), TQM philosophy, principles, methods and techniques; quality systems, quality circles, ISO9000/EN29000 or subsequent current amendments, managing and monitoring quality Organisational performance: principles of models which underpin organisational performance; types of performance measures and how to determine and

Related Essays

Tqm (Total Quality Management) Essay

559 words - 3 pages with many processes, there are ways to continually improve the level of quality control in just about every situation. One of the most effective ways to measure and enhance quality control is to implement a process known as Total Quality Management, or TQM. Essentially, this approach involves looking at every aspect of the operation, beginning with the procurement of raw materials all the way through to delivery of finished goods to a customer

Total Quality Management Essay

3249 words - 13 pages management and leadership of Nestle in total quality management (TQM) organization? The strategic leadership approach focus on to develop an organization culture to achieve total quality management and brand strength to achieve competitive advantage. Good managers should strive to be good leaders and good leaders, need management skills to be effective through learning training and development. The leadership approach enables the organization

Total Quality Management Essay

4104 words - 17 pages quality into the service during the "planning" stage so that delivery is error-free. This is "designed-in" quality. QFD does not replace the business planning process that establishes long and short-term goals. The standard planning process (using "plan-do-check-act" concepts) still occurs, but becomes part of a Total Quality Management (TQM) system. This is structured so that all personnel in all departments can use the components to maintain or

Modern Quality Management Essay

276 words - 2 pages Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage. a) The foundation of modern quality management is that the customer is the main judge of quality. Part of the customer’s experience is also the customer service. Customer service is essential and vital to the success of a