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Why Didn't We Know Essay

1494 words - 6 pages

Why Didn’t We Know?

Table of Contents

Problem Identification ……………………………………………………………….…… 3
Ineffective Communication
Ineffective Listening Abilities
Ineffective Development of project team
Situation Analysis …………………………………………………………………….…… 4
Ineffective Communication
Ineffective Listening Abilities
Ineffective Development of project team
Recommendations ………………………………………………………………………..... 6
Ineffective Communication
Ineffective Listening Abilities
Ineffective Development of project team
References ……………………………………………………………………………..…... 8

Problem Identification
In the Harvard Business Review Case Study, “Why Didn’t ...view middle of the document...

Ineffective Development of project team
A project team should include managers and team members with interpersonal skills, training and team building to enhance the team’s performance throughout the project (PMI, 2008, p. 232). The sales team for Galvatrens was not successfully developed. There were several flaws in the initial structure of the sales team, the management plan and execution which led to inefficient management.
Situation Analysis
Ineffective Communication
Galvatrens has set methods for employees to communicate with managers, which has caused the strain in communication indicating that managers are not willing to listen to their employees concerns. In order to communicate you must have a sender and a receiver. The receiver must convey the verbal or nonverbal communication and provide feedback to the sender (Engleberg & Wynn, 2008, p. 13). If managers are not listening to the verbal or nonverbal communication signals, then communication has failed. The failure of communication can cause major issues in any professional or nonprofessional situation; for example when Mike Fields was reporting Greg’s scheme to Harry Mart, the COO of the company. Harry never followed up with Mike and reported him to his direct manager. If Harry followed up with Mike this may have avoided the lawsuit for the wrongful termination and the accusations. Another issue is that Mike should have reported to his boss, the Vice President of Sales, Terry Samples first. Most professional settings have a chain of command. This was a serious issue that needed to be addressed therefore, Terry Samples should have been the first to know, then Mike should have reported this information to Harry Mart.
Ineffective Listening Abilities
There are several instances throughout the case where it is evident that the listening skills of some of Galvatrens leadership affected decisions that in the end resulted in the former divisional sales manager, Mike Fields, believing he was wrongfully terminated. Chip Brownlee and Harry Mart, Galvatrens CEO and COO respectively, were brought on to change the work environment and initially appeared to make a difference in the company’s culture. It was thought that Chip was especially committed to making “Galvatrens an organization that excelled in listening to and learning from its employees and customers” (Hasson, 2007, p. 2). However, when Mike initially reached out to the COO in order to disclose an unethical business sales practice, Harry did not address the issue and referred the matter to Mike’s boss. Harry missed an opportunity to listen to what Mike had to say for himself in order to understand, evaluate, and respond to a situation that could seriously affect the sales operations of the organization. For example, by listening to evaluate, Harry would have had an opportunity to assess the quality and validity of the evidence in order to determine if Mike was truly just looking to inform the organization of the...

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