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1.1. Purpose of the Document
This document provides the business process description, a data storage summary and potential IT solutions.
1.2. General Overview
Our general objective is to have a central IT system, for the five DGs involved in research, based on Web technology for the storage and management of the essential proposal data and documents.
The general business process is described by the following figure:
1.3. Goal of the negotiation
Collection and finalisation of all the documents and information required to produce a contract for a given proposal (for any instrument and funding system of FP6, see Annex 1).
Implementation of the recommendations of
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Part 1: Intro
I was really hoping for a better negotiation to use as an example for this paper but none stick out as much as my first and only brand new car buying experience. I had negotiated with my husband at the time for months on what kind of car we should buy. I had fallen in love with the new body style of Toyota Celica that came out in 2000. My husband wasn’t so sure. So we looked at Mustangs, Acuras, Eclipses, etc. The Mustang we ruled out because it wasn’t the same if you couldn’t get a Salleen or Rousch package and they were just too expensive. The Eclipse interior was lacking in creature comforts and the Acura was just too boring for me. We finally went to test drive a
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risks, corporate executives can apply the same strategies used by well-trained military officials in hot spots like Afghanistan and Iraq. Those in fundamentalist negotiators angle for others perspectives, propose multiple solutions and invite their counterparts to critique them, use facts and elements of fairness to persuade the other side, methodically build up trust and commitments over the course of time and take steps to reform the negotiation process as well as the result.
Get The Big Picture
Presuming you have all of the facts : look, its plain that. presuming the other side is biased but youre no assuming the other sides inducements and aspirations are obvious and doubtless
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Discuss the critical behaviors that you should be mindful of during the negotiating process with the industry members in the scenario. Justify your response.
A negotiation process generates one of four emotions, 1) pride-achievement, 2) gratitude, 3) guilty-shame, and 4) anger. The effect of the negotiator’s behavior is mediated by social motive. It is important to control emotions during a negotiation because it will influence the outcome. Negotiator's appraised a negotiation by using two main criteria’s: valence (success and failure) and agency (self or other), these are part of the cognitive behavior.
Positive and negative moods interpret mood influences when planning a
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Tactics to Look Out For
Strayer University, Bus 340
Professor Mark O’Connell
December 7, 2012
After rehearsing the negotiation plan and developing an agenda, now it’s time to rock and roll with the negotiations. The conference room is reserved, seating arranged, roles identified, preplanned breaks set, team members have been introduced by the team leader, the time has come for the open negotiations. However, it is important to recognize when tactics are being used in an attempted to underdog you in a negotiation.
Here are a couple of tactics to look out for; they have no association with the win-win successful agreements of good negotiation
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that Rockport just set up its Global customer return compensation policy ever since 2010, this policy requires vendors have to compensate the price of the defective products to Rockport. Before 2010 Rockport will take the full responsibility for all the returns from customer. However, even this policy was set up, no any vendor comply with this policy yet, which means that no vendor is willing to pay back to Rockport for the defective products. The inventory specialist told me that she kept asking all the vendors to refund the money, but vendors have variety of excuses. Therefore, the negotiation was stuck at this stage.
Customer returns is a critical to every company. The return will not
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relate my suggestions to framing and to effective communications in the workplace. I will outline the importance of communication when you negotiate effectively.
Outline the negotiation phases and provide an example of actions to take in each phase and explain why these actions would facilitate a successful negotiation.
In negotiation there are two outcomes, either you accomplish the outcome you desire or you fail. The negotiation phases help to reach a successful solution to the problem mutually. A “clear and impartial objective criterion reduces the stress between the parties and provides a favorable business atmosphere that promotes future business dealings” (Negotiating Training
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The above diagram is an illustration of our office at my work place and there is no privacy because the office is an open space. The nature of the work that we do requires constant interaction amongst the officers and officers from other offices. Our office harbours all the records of the organisation which are used in executing day to day duties, our contact with other officers from other departments is very frequent throughout the day upto closing time which is at 1630 hours. There is need for direct and constant negotiations.
Negotiation is an exchange of meaning with the intention to get what you want. It can also be defned as the interaction between two parts
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2.3 Effectiveness of procedures used in a selected conflict situation 14
LO3 Understanding collective bargaining and negotiation processes 15
3.1 The role of negotiation in collective bargaining 15
3.2 The impact of negotiation strategy for a given situation 17
Win-Win Strategy 17
Win-Lose Strategy 17
LO 4 : Understanding the concept of employee participation and involvement 20
4.1 The influence of the EU on industrial democracy in the UK 20
4.2 Comparing of the methods used to gain employee participation and involvement in the decision making process 23
4.3 The impact of human resource management on employee relations 24
References & Bibliography 27
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Miami School District Negotiation Paper
MGT/445 Organizational Negotiations
Miami School District Negotiation Paper
The Miami school district has recently experienced a large number of enrollments and needs to come up with a plan to solve the increase in student population. The school districts solution involves rezoning school boundaries to even out classroom size. Parents have concerns about the restructuring of the boundaries and the school board needs to formulate a plan and select a negotiation strategy to address these concerns. The purpose of this analysis is to identify a negotiation strategy that supports the school boards need to redraw school boundaries
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preparations do you need to make before the meeting?
Skill 2-2: Should you propose the three of you begin negotiation by adopting ground rules that address the “5 Ws”? Also consider the setting –where should you meet?
Skill 2-3: The initial offer in negotiation could affect the tone and outcome, what will be your initial offer?
Skill 2-4: Anticipate some posturing by your brother and sister. While the three of you get along fairly well, this estate represents a great deal of money for each family. What posturing might you encounter?
Skill 2-5: Decide if you are primarily negotiating a single-issue or multiple-issue negotiation and choose an appropriate strategy. Should you consider a third-party intervention?
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. That helped them figure out the flight attendants’ major concern was wage determination. After finding out the flight attendants main concern, it helped the union figure out their primary objectives. The union’s primary objectives were to increased wages via a duty rig provision, and increased job security. They also proposed a duty rig clause and a “successorship clause” in addition they also proposed two throwaway clauses: an expensive health care package and double time wages for working holidays.
The negotiating committee identified four strategies for achieving its objectives through bargaining.
• Keeping union members informed of negotiation progress
• Getting union members involved
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ability to identify customer needs and the ability to sell the solution and its value, rather than focusing on the price. Requires the skills associated with moving beyond customer objections.
B. Contract negotiation–Requires command of strong negotiation techniques. Also requires that the employee maintain knowledge of contract law, InterClean’s contracting policies and procedures, and any contract variations...
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correctly (E.Bagley, 2014).
Methods of Alternative Dispute
Alternative Dispute Resolution is a procedure that saves company money from legal fee and in most case is a quick fix to resolve a situation or problem outside of court, as well restoring a business relationship without creating more friction or a potential lost (Bagley, Negotiation, 2013). The most common methods of alternative dispute resolution includes negotiation, mediation, and arbitration, other less common methods includes hybrid which there are a various of methods within the hybrid category known as med-arb, arb-med, and minitrail.
In negotiation, the process known as the give and take where both parties engage in when coming
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Elements of Contract between Woohoo Wholesale & Provident Solutions
The use of contracts can serve to be an imperative aspect in the negotiation process between parties who intend to create legal relations. Without the use of formal contracts, differing levels of ambiguity can occur between parties in regards to issues surrounding what promises/offers exist between the parties and what could be the possible consequences in cases where one or more of the parties fail to fulfil the terms agreed between them.
A level of ambiguity appears to have arisen in the example given in the case study regarding Woohoo Wholesale (WW) and Provident Solutions (PS). This Essay services to investigate
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civic harmony. To achieve this an interest based approach would have to be adopted and integrative negotiation should be used with the hope of reaching a win win situation.
PRE NEGOTIATION – Week before meeting
Before dealing with the conflict certain measures should be undertaken to ensure that the meeting environment or atmosphere is set in a manner that will allow the conflict resolution process to run smoothly. The time and place of meeting should be one comfortable to both the disputants and neither one of the disputants should be put under pressure due to the selected time and venue. The disputants should be advised to fully prepare themselves to deal with the issue at hand honestly
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Bagley and savage (2010), “Regulations are provisions issued by the federal and state administrative agencies and executive department to interpret and implement statutes enacted by the legislature.” Regulations can help a company from going into similar lawsuits because just like statutes they pass laws in the state allowing companies like Microsoft Corporation from doing into similar problems.
In the pursuit of alternative resolution Microsoft Corporation can engage in mediation, negotiation and arbitration. These type of resolution can help the company settle their disputes. According to Lisa T. Miller, “Negotiation is the process by which typically two or more parties come together to try
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agreement, SolvGen would use its best efforts to further develop proprietary instrument systems that have been under development for nearly 18 months and are expected to be ready for commercial launch in the near future. Under the license and distribution agreement, SolvGen will be paid for proprietary instrument system as it is purchased by Careway.
The exclusive negotiation payment - $ 1million (paid in December 1, 2005) cannot be recognized in 2005 because it is not yet earned. The contract will start in 2006 that’s when the amount will start being spread over the 5 year life contract. SolvGen can only recognize $ 200,000 in 2006. The contract signing payment - $ 2 million (paid January 1
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& Citibank Tie Up.
Jan 2007 till Feb 2008
Service Development & customer segmentation
18. Visiting branches & evaluating the compliance of the front lines employees
19. Training the front lines on the service standards , products policies
20. Training the branches on " negotiation skills, sales skills, communication skills "
21. Following up on the branch marketing activities
22. The customer satisfaction increased 50% "Market Survey "
23. Employees products knowledge increased 75%
24. 98% of the branches achieved their targets in 2007
Nov 2005 Till Jan 2007
Worked in Various Bank Departments at Giza Branch Such as:
1. Clearing , General accounts, Customer
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Robert (Easterly) vs. Vavsha (Brims): For the sake of this report, please allow me to use the names in () as the negotiating parties.
Both negotiators exhibited good interaction skills by asking a bunch of open-ended questions. The tone was soft and welcoming and despite the fact that Brims was supposed to be seen as a potential business detractor for Easterly, the toxicity of the situation was barely evident in the negotiations. For example, Easterly asked Brims earlier in the negotiations “I realize your coffee shops are fairly large and well spaced. How do you plan to utilize this small parcel?” It was important for Easterly to know early in the negotiation how deep Brims plans were
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economic consequences exist.
Under PAT, firms want to maximize their prospects for survival, so they organize themselves efficiently. Actual organization depends on firm specific factors, which are the determinants of their prospects. Examples include legal and institutional environment, technology, and competition. Firms are viewed as the accumulation of the contracts they have entered into.
In relation to PAT, because there is a need to be efficient, the firm will want to minimize costs associated with contracts. Examples of contract costs are negotiation, renegotiation, and monitoring costs. Contract costs involve accounting variables as contracts can be stipulated in terms of
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internal mobility of employees, negotiation With workers, fixation and
implementation of rules and regulations regarding wages, salary, allowances
and benefits to the workers. The philosophy of the company was based
on Total Quality Management (TQM) and Kaizen. The company was highly
environment-friendly and was oriented towards customer’s satisfaction.
Fragrance was facing an acute crisis due to high rate of absenteeism
among its permanent workers. The losses were soaring high. There was loss
in production, and high expenses and indiscipline were also observed. The
personnel administration department conducted a survey in the year 1998.
They found that the rate of
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The observation method included watching the current sales staff at both InterClean and the former EnviroTech doing the current job. Observations were done both with and without the employee’s direct knowledge of the observation at that time. Feedback from observing and listening to phone skills, presentations (orally and written), negotiation sessions, and service calls was included as part of the analysis. Existing staff and managers were also interviewed with a...
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ADR Clause for Learning Team Charter
All disputes that arise within the learning team that cannot be resolved 24 hours after the dispute began will enable ADR to occur. The dispute must be in reference to members’ disregard for the rules and regulations documented in the learning team charter. Personal conflicts that arise between team members will not initially be subjected to be resolved through ADR. Members’ personal conflicts which cause dispute within the learning team disabling productivity and efficiency will facilitate the ADR process.
In the event a dispute shall arise between members of a learning team, the members agree to participate in a mediated negotiation with the
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prevalent option. Unlike litigation, which requires a jury or a judge to make a legal determination when disputes arise, mediation or arbitration allows the parties to talk things out and attempt resolving the issues without court intervention (HG, 1995-2012). Alternative litigation is cheaper; lawyers are not involved, and the case does not become public knowledge.
Negotiation is a procedure whereby the parties to a dispute engage in negotiations to try to reach a voluntary settlement of their dispute. Negotiation may take place either before a lawsuit, after a lawsuit, or before other forms of alternative dispute resolution are engaged in. If a settlement of the dispute is reached
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management and negotiation.”
The employees have a desire to maintain their employment and be treated fairly. The actions of Global Communications has caused strife to both points as well as compromised the fidelity of the employer/employee relationship. The Employee’s personal moral integrity will dictate the customer’s loyalty. Granted there is some degree of functional conflict occurring within the walls of Global Communication as the company would like to improve performance and enhance what they can offer the consumer. The handling of this is quite dysfunctional.
Protecting the employees is the primary function for the Union. This group would also like to see the employees be treated
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Theory to Practice
Big Time Toymaker (BTT) develops, manufactures, and distributes board games and other toys to the United States, Mexico, and Canada. Chou is the inventor of a new strategy game he named Strat. BTT was interested in distributing Strat and entered into an agreement with Chou whereby BTT paid him $25,000 in exchange for exclusive negotiation rights for a 90-day period. The exclusive negotiation agreement stipulated that no distribution contract existed unless it was in writing. Just three days before the expiration of the 90-day period, the parties reached an oral distribution agreement at a meeting. Chou offered to draft the contract that would memorialize their agreement
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A Research Study to Determine if the GOP’s Argument to
Defund Planned Parenthood is Creditable
Nathaniel A. Payne
Submitted to the Faculty of
In partial fulfillment of the requirement for
HRCU 630 Conflict & Negotiation
03 April 2016
The Grand Ole Parties’ (GOP) argument to defund Planned Parenthood is not creditable because of one particular reason; Planned Parenthood is not using government funds to conduct abortion. These are the term in which the legislation was written and passed in both the House of Representatives and the Senate. Planned Parenthood receives public funds to provide comprehensive reproductive and
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the production of equipment or sales. Furthermore, the work of contract administration doesn’t really end and workloads on employees, in my specific organization, are almost never ending (“your technically never really caught up”). For this reason I believe ROWE could have a chance to fail in my organization. However, if staffing levels went up certain steps could be accelerated and used with ROWE, but I would feel a bit uncomfortable placing a multimillion dollar negotiation on someone that is just trying to finish the task to have the rest of the day off. I also understand many other factors and proper evaluations would be needed to make such a determination. So, technically, I would say
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In relation to recruitment and selection, local business partners play some important role when an organization globalizes. They act as a support mechanism for HR business partners and business leaders to facilitate the acquisition of top talent through negotiation of global preferred supplier arrangements for headhunters and research institutions. They help to develop employee value proposition and employ brand across countries. They also help the organization by advising on global versus local process, discovering sources of best practice, and by ensuring appropriate geographical diversity in the use of international talent.
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The purpose of this forum is for you to have the opportunity to role-play an actual negotiation session with the goal of developing a collective bargaining agreement. The specific topic to be negotiated is related to employee safety.
In this forum, the instructor will divide the class into two teams. One team will represent management and the other will represent labor.
Note: The groups will be switched in Module Five for a similar activity to give students a chance to represent each side.
First, watch the accompanying video to get each side’s perspective on the issue.
Your instructor has provided a rough framework of a collective bargaining agreement in the resources section
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2. JAGUAR LAND ROVER BACKGROUND
Jaguar and Land Rover are two of the most iconic British brands.
Jaguar Cars, founded in 1922, is one of the world’s premier manufacturers of luxury saloons and sports cars. Land Rover has been manufacturing 4x4s since 1948. Its products have defined the segments in which they operate, being known for extraordinary strength and durability.
Ford Motor Company acquired Jaguar in 1989 and Land Rover in 2000. In 2008, Tata Motors buys the two brands after ten months of negotiation for £1.15bi and merge then into one. (1)
Tata Motors is the largest automobile manufacturer in India and is among the top five commercial vehicles in the world. It is part of Tata
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negotiation, collectivism society such as China and Malaysia are more concern about in-group. The high power distance of both countries prolongs the negotiation process. When it comes to decision making process, high power distance of China and Malaysia also prolongs the decision making process. Employees always have to refer back to their superior to make decision and give instructions.
CFC can control its’ subsidiary in China by output control. The culture distance between Malaysia and China is low. The political risk in China such as government restriction on the subsidiary of the firm’s operation is high. , China has a low economic instability compared to other emerging countries. CFC is
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raise $100,000 from as a bank loan. The interest rate and loan agreement are to be further discussed during negotiation. This business plan assumes that the business will receive a 10 year loan with a 9% fixed interest rate.
1.3 Mission Statement
The T-Shirt Company’s mission is to provide high quality t-shirt printing services to individuals and businesses while concurrently developing a line of proprietary t-shirts for distribution to the general public.
1.4 Mangement Team
The Company was founded by John Doe. Mr. Doe has more than 10 years of experience in the apparel industry. Through his expertise, he will be able to bring the operations of the business to profitability within its first year of operations.
1.5 Sales Forecasts
Mr. Doe expects a strong rate of growth at the start of operations. Below are the expected financials over the next three years.
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Faculty of Business Administration
NEGOTIATING IN THE REAL WORLD
By: NITA ANA-MARIA
I. Presentation of the parties involved
1. Cloud Nine Cosmetics is a Romanian company that is starting to grow its share in the hair dye and hair care market. The company needs a new color supplier, however the focus is on finding a natural colorant, in order for their products to maintain their high quality.
Therefore, the company had investigated the exterior market and found an Indian supplier. Knowing that Indian manufacturers are usually family businesses they would have to introduce themselves through a contact that works with the company, and negotiate the
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International strategy Case of strategy of international Business |
Learning Unit SixNet contact hours– 6hrs | 6. Organization of International Business 6.1 Organizational architecture 6.2 Organizational structure 6.3 Organizational process 6.4 Organizational relationship 6.5 Case on organization of international business |
Learning Unit SevenNet contact hours – 2 hrs | 7. International Negotiation7.1 Three levels of negotiation; deal making, decision- making and dispute- resolution negotiation.7.2 Reasons to get involved in international negotiations, BATNA (Best alternative to negotiated agreements)7.3 Obtaining information; Direct share of information, indirect share of
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negotiation? Retrieved from http://www.culturaldiplomacy.org/content/pdf/icd_diplomatic_culture_of_cultural_diplomacy.pdf
Kersten, G.E. and Noronha, S. (1997). The goodness of decision making: In search of the Universal measure. Retrieved from http://www.iiasa.ac.at/Research/DAS/interneg/research/misc/mcdalong.html
Tressler, D.M. (2007). Negotiation in the new strategic environment: Lessons from Iraq. Retrieved from http://www.au.af.mil/au/awc/awcgate/ssi/tressler-iraq-negot.pdf
Which would have a larger influence on decision making: The objective or the subjective??
Objective has more influence since it is fact based.
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Chapter 7 Buying an Existing Business
Part 1: Learning Objectives
1. Understand the advantages and disadvantages of buying an existing business.
2. Define the steps involved in the right way to buy a business.
3. Explain the process of evaluating an existing business.
4. Describe the various techniques for determining the value of a business.
5. Understand the seller's side of the buyout decision and how to structure the deal.
6. Understand how the negotiation process works and identify the factors that affect the negotiation process.
Part 2: Class Instruction
Some entrepreneurs choose to buy existing businesses rather than
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allows for coordination
* It allows for performance evaluation
* It helps focus the minds of top management of other aspects of the company
* It encourages and motivates managers because they have a sense of Independence
* Stimulates “arms lengths” transactions when managers negotiate prices
* Managers can manage on their own, high transfer prices of goods transferred to a unit in low tax countries
* Subjected to a lower tax rate = more revenue
* Good training of negotiation skills
* Opportunity to maximize profitability
* Prices for some commodities can undergo unpredictable price changes and can
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transparency. Transparency means that individuals and companies must operate with honesty, credibility, and congruency between their words and deed. Transparency helps the manager stay focused on the law and the use of legal tools. It works against backroom deals, hidden agendas, false pretenses, and unethical conduct. All of these values of accountability help the legally astute social media marketing manager mitigate the risks involved in doing business in cyberspace (Mainwaring, 2011, pp. 82-83).
Alternative Dispute Resolution
Negotiation, mediation, and arbitration are methods of alternative dispute resolution procedures that can help
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, the French government went through a major upheaval and elected a new president. The French people pressured their new government to get rid of the expensive canal project quickly. This gave America the upper hand in the negotiation process. Even so, it took President Roosevelt some serious political maneuvering to get everyone committed.
After the negotiations, all of the parties came to an agreement that met everyone’s needs (McCullough, 1977). America purchased the contract from the French and Columbia signed a treaty with America. However, the Columbian in charge of the negotiations did not clear the treaty with his government before signing. This created a huge problem in the process
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disregarded all negotiation attempts and refused to reimburse the original owners; simply he seized all private sector properties and businesses using military forces costing many U.S. inverters to lose millions of dollars in 1959. Those properties were estimated to be around 1.8 billion dollars or about 6 billion dollars in present’s day (Keegan & Green, 2011).
In response to the United States political and economic pressure on the Cuban regime, during the cold war, Cuba joined the other side of the battle by becoming an ally of the Soviet Union to take advantage of the Soviet Union economic and military aids. As a fee for such aids, Fidel Castro had to allow the Soviet Union to place
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Search your query
Industrial Disputes Collective Bargaining Process Employee Welfare Trade Union Labor Welfare Factories Act
Introduction and Concept of industrial relations
Definition & concept
Industrial Relations System
Importance Of Industrial Relations
Objectives Of Industrial Relations
Dunlop’s Contribution to Industrial Relations
of industrial relations
Process of Negotiation
Levels Of Collective Bargaining
Reasons for Joining
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A push promotional strategy involves taking the product directly to the customer via whatever means, ensuring the customer is aware of your brand at the point of purchase.
"Taking the product to the customer"
EXAMPLES OF PUSH TACTICS
* Trade show promotions to encourage retailer demand
* Direct selling to customers in showrooms or face to face
* Negotiation with retailers to stock your product
* Efficient supply chain allowing retailers an efficient supply
* Packaging design to encourage purchase
* Point of sale displays
2. PULL STRATEGY
A pull strategy involves motivating customers to seek out your brand in an active process.
"Getting the customer to come to you
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looking back through points that are out of comfort zone.
In regard of Q. No. 10, one thing I’d like to make a note here is that a wrong clock gives correct time twice a day. then why should we be negative all the time for those who we don’t like? Politically also, it could even be hazardous by treating someone badly who is against us. And ethically too, deceiving someone by being friendly can make change in a second. So it’s always better to be positive, optimistic and feel happy to create harmony and cohesiveness. In an organization too, deceiving in friendly manner creates some level of negotiation/agreements that motivates for higher organizational commitment and performance and higher work effectiveness. That’s how ethically it also sounds good for everyone in a group.
* Does your score surprise you on any way?
Yes of course it surprised me in the way that it truly reflected my level of self monitoring what I am and I believe.
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discount from charges. Furthermore, to reduce the amount of financial risk borne by University Hospital, Phase 3 (organ procurement) will be reimbursed on a cost basis. This makes sense because the cost of Phase 3 is almost completely uncontrollable by the Center. In general, Phase 4 costs are divided into two categories: hospital costs and physician costs. Physician costs have already been agreed on, so what needs to be hammered out (and the make-or-break part of the contract) is the hospital reimbursement amount for Phase 4.
The key to a sound negotiation with TMC is to identify relevant costs. Mark plans to be aggressive in pricing these services, because he wants the contract. He
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Netflix entered the market with the online system. They used their technology to build the sustainable advantage by controlling the collected data of customers and thus better understand and serve both customers and suppliers. In 2002, Wal-Mart started the online DVD subscription service and became the potential competitor of Netflix but they gave in later in 2005 after the negotiation of both companies’ CEO. The industry continuously developed from VCR to DVD and from DVD to digital sources. There are many new competitors in this newly developed market such as Apple, Amazon, and Hulu. These companies came out with their ecosystems that included hardware, software, and services.
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continuum to generate some possible scenarios and then look for ways to work towards the best outcome. The vocabulary of conflict negotiation is particularly useful here, including Positions vs. Needs, Intention vs. Impact, and Mapping the Contribution System, from Getting to Yes by Patton, Fisher, and Ury, and Difficult Conversations by Patton, Fisher, and Heen.
4. In addition to listing values, there are Anti-Values which fulfill the same motivational role but have predictably negative outcomes. Anti-values are likely to create a number of conflicts, and these will likely require a more one-sided resolution (the party motivated by an anti-value will be far less sympathetic). Steven Pinker lists psychological roots of violence in his book The Better Angels of Our Nature, and I have found his list and his analysis to be extraordinarily useful:
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* Enhancing decisions and decision-making processes through the application of emotional intelligence skills.
* Emotional Intelligence is, “the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”
* Conflict Resolution – When we can discern people’s emotions and empathize with their perspective, it’s much easier to resolve conflicts or possibly avoid them before they start. We are also better at negotiation due to the very nature of our ability to understand the needs and desires of others. It’s easier to give people what they want if we can perceive
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