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Product: offering full line of original Thai food from four main parts of Thailand including Northern part, Northern East part, Middle part and Southern part. All foods are cook from origin chef from each part with the high quality of ingredients that will create the finest menus with the best taste of any food. Moreover, “O-Cha” restaurant also serves Thai sweets and beverages more than 10 menus. In all of menu lists provide the information of important herbal ingredients and the benefits that are healthy meals for consumer.
❖ Chicken Curry Noodle
❖ Pasta Siamese Style and Pork-Tomato Curry
❖ Spicy Northern Sausage
❖ Pickled Pork
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Castle Family Restaurant
Different areas of HRIS systems have been considered to help Castle’s Family Restaurant and Morgan save time and money. Morgan is the Operations/HR manager that has been using out of date methods for timekeeping, personnel support, and payroll. If a more efficient system could be implemented, Morgan would be able to accomplish more in other areas while limiting time and travel.
The Castle Family restaurant is a restaurant chain located in Northern California that consists of 8 restaurants. They have approximately 340 employees, with 40% of those being full time. . Castle Family currently
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The following are the Licenses required for Opening a Restaurant in India:
1. Food Safety License- Issued by Food Safety and Standards Authority of India (FSSAI)
2. Health / Trade License- Issued by Municipal Corporation / Health Department of the concerned state
3. Eating House License- Acquired from Licensing Police Commissioner of that city.
4. Environmental Clearance- Issued by the concerned authority in the state. For Delhi it is Pollution Control Committee (DPCC)
5. NOC from Fire Department- Obtained from Fire Department of the concerned state
6. Signage License- Municipal Committee/Corporation of the concerned city
License mandatory for service of Liquor in the restaurant:
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March 20, 2013
The Effects of Binge Drinking on the Restaurant Industry : A Qualitative Study on College Students Behavior while Intoxicated
The act of binge drinking in college has been around for many years. It is also a widespread social norm around the world, college students all over the world engage in binge drinking. Numerous research studies and programs that relate to the danger of alcohol follow the amount of alcohol that is consumed by college students. The hypothesis for this particular study states that the act of binge drinking by college students makes them more likely to behave rudely and aggressively towards restaurant
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I made a market map for restaurants in Saudi Arabia. I made it for the international restaurants against the national restaurants and they’re difference in price. The first observation I made was that national restaurants out way international restaurants showing the preference in consumers in Jeddah that they’d rather go to a Saudi restaurant than an international one but price plays a role in this situation. There is a perfect balance between cheap and expensive Saudi restaurants showing a competitive market and by the looks of it if a restaurant wanted to open is such a market will find it difficult to compete with other restaurants and not only them but the other local restaurants that
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get a great meal in a fine dining restaurant for the same price as a meal in a fast food restaurant, or cheaper. I have noticed the price of many meals in the fast food industry raise a great deal in the past years which makes them of equal price as a meal in a fine dining restaurant.
As my friend told me “A person is more likely to return to a restaurant if the service was perfect and the meal was just alright, whereas the meal was perfect and the service was not the best.” This quote can tells you about fine dining, it is not based on the quality of food alone, but the service you provide. Guests in a fine dining industry will notice the overall appearance of the staff before
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Rooftop Restaurant and Lounge will enter into a market with perfect competition. With perfect competition Rooftop Restaurant and Lounge will have an infinite number of consumers with the willingness and ability to buy our products at a certain price. It would also have an infinite amount of producers with the willingness and ability to supply the products at a certain price. Rooftop Restaurant and Lounge is a new fine dining restaurant and lounge located on LaGrange Road in Orland Park. Rooftop Restaurant and Lounge will target both fun-seeking as well as sophisticated diners looking for great food in a fascinating atmosphere. Our
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THE SIZE ,SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY
The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady .
The restaurant industry produces the most income which is not as profitable as other industries
* The Industry employs over 1.8-2.4 million people.
* It is estimated that the industry will require
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Key accomplishments last period:
List brief 1- or 2- sentence descriptions of what was accomplished in this last period:
Task 1 -Create the tables to related Admin, Restaurant, Client, City and Area field.
Task 2- Client and admin side of the project (Login, Registration, and Forgot Password).
Task 3- City and Area (Admin can add city and related to city admin could able to add area for specific city).
Upcoming tasks for next period:
List brief 1- or 2-sentence descriptions of what you plan to accomplish this next period.
Task 1 – Restaurant side ((Login, Registration, and Forgot Password).
Task 2 - Admin Side (Restaurant Approval and disapproval)
Task 3 - Client side(according to search restaurant, cuisine, food item, food type)
List principal open issues:
Issue-1 To construct E-R Diagram
Issue-2 Auto complete search.......
External Guide Signature Internal Guide Signature
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advertising and publicity. Her promotion also involved personal selling and customer service to those patrons in her local area as they visit the restaurant. McDonald’s is already known for their low meal prices, and then McMahon improves on it at her branch by offering a monthly discount.
I feel that the overall image of McDonald’s in her local area is improved by her strategy because a lot of the local population is seniors and this particular strategy involves them, so their opinions of the place should be high. McMahon and her employees have made her restaurant an inviting and friendly place to be. The remaining citizens in the area may respect the restaurant for treating the
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SUSSI’S RESTAURANT BUSINESS PLAN
1.1. MISSION STATEMENT 5
1.2. OBJECTIVES AND AIMS 5
1.3. PORTERS FIVE FORCES 6
1.4. HISTORY 6
1.6. KEY ASSETS 7
1.7. LEGAL ENTITY & OWNERSHIPS 7
1.8. TARGET MARKET 9
1.9. MARKET SIZE AND DEMOGRAPHIC 9
1.10. MARKET TRENDS 9
5.4. SWOT ANALYSIS 9
1.11. MARKETING PLAN AND MARKETING OBJECTIVES. 10
1.12. MARKETING STRATEGY 10
1.13. PRICING 10
1.14. Promotional Tools 10
1.15. Local Store Marketing / Public Relations 10
1.16. Local Media 11
1.16.1. Store Front Displays 11
1.16.2. The advertising strategy is a simple one 11
1.16.3. Word of mouth 11
1.16.4. E-Marketing 11
1.16.5. Products development
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Red Lobster “Sea-Food Differently”
William K. Jackson
Red Lobster “Sea-food Differently”
My favorite restaurant to dine at is Red Lobster. The Red Lobster restaurant is a well known restaurant chain that offers a wide variety of American style seafood dishes. Red Lobster is a mid-priced, causal restaurant. I love the experience of dining at the Red Lobster because the atmosphere is welcoming, the food is great and the service is excellent. A particular visit one week ago proved to me that Red Lobster lives up to the expectations of its
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Problem: Factors affecting the interest of hrm student in Brokenshire College
This chapter presents the Introduction, Factors affecting the interest of hrm student in Brokenshire College. Many incoming students face these factors that might affect in choosing Hotel and Restaurant Management course from other courses available. Some students choose HRM course because they think that it is easy and a fast way to graduate because some of the mindset of the students are just to graduate and get a job like being a waiter or bartender, without thinking that the knowledge that they learned wasn’t put into good use. On the recent enrollment on Brokenshire College, students of Hotel and
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made and that I have obtained written permission from the Deputy Head of School for doing so. (Documentation supporting this provision MUST be attached.)
I have submitted this assessment to Turnitin.com and I am aware that the School may act upon the Turnitin result, to determine whether an incident of plagiarism has occurred.
You will be deemed, in effect, to have signed this form when you hit the ‘Send’ or ‘Submit’ button to submit your assessment for marking.
This report of KTM restaurant analyse the various cost incurs in the new start up business as well as break-even analysis on the other hand. This analysis assumes that start-up capital, inventory
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Gretche Mae T. Emia
Last week we had a restaurant tour at the same time seminar in some restaurant at Tomas Morato. We first went to burgoo. Burgoo has an American dining concept means that the food they served is big like the food that the American’s eat. It was first established in 1999. In this restaurant we held our first seminar, the speaker was the general manager of the Burgoo. She discus about the kinds of meat, herbs and spices.
I was very impressed about the theme of the restaurant, it was very cool and relaxing, the ambiance and the staff are good as well. They are organized and the crew
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Write-Up Assignment – Paul Olsen (A)
What do we learn from our discussion of the case?
There were multiple things that we have learned from our discussion of the case. First of all, there were a variety of things that Paul Olsen should consider before he proceeded. As we realized later in class that Paul Olsen was successful with raising the $250,000 and opened a piano bar and restaurant in Station Square on schedule and with sales and profits exceeding Paul's projections. We learned that Paul took risk at opening this business. Back in the day, people probably didn't have as much money to go to a bar in Station Square. Also, we learned that they weren't as experienced in the bar or
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Panera Bread Company
Panera Bread Company is a place where patrons can get quality food of its menu without waiting for long period of time. Panera Bread Company competitors are fast food chain restaurant and other place that provide on the go services.
The major tactic that this company has applied is to provide variety of deli-style menu with attractive ambience for its patrons. The menu provide quality food for patrons, it contains varieties of sandwiches, fresh baked breads, soups and freshly brewed coffees. The company’s is to deliver types of food for patrons who may be on the time crunch and do not wish to sit down and eat. Panera Bread is known for its fresh baked bread, and
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Mini-Case 1 Analysis - Shake Shack
Shake Shack is an American fast-casual chain based restaurant in New York City, United States, founded by Danny Meyer. Fast-casual restaurant is one of the fastest growing concepts of the restaurant industry over the last decade. Unlike old-fashioned fast food restaurants, the fast-casual restaurant market is not saturated, and franchise opportunities flourish for the businessperson.
According to the latest industry research, of the total sales the restaurant industry recorded in 2014, fast casual restaurant’s portion was small at about 8%, but the segment grew at a rate of 13%, more than three times the 3.8% growth rate by the industry overall.
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northernmost McDonald's restaurant is located on the Arctic Circle in Rovaniemi, Finland, while the southernmost franchise is located in Invercargill, New Zealand. Also, the world's easternmost McDonald's is located in New Zealand, in the city of Gisborne; the westernmost restaurant is in Western Samoa, as they are the closest to either side of the International date line.
-McDonald's opens a new restaurant every four hours.
-Every day, McDonald's serves more than 46 million people.
-McDonald's has sold well over 100 billion hamburgers.
-Ronald McDonald speaks more than 25 languages, including Cantonese, Portuguese, Hindi, Tagalog and Russian.
-McDonald's largest market outside the
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G/F Ever Gotesco Commonwealth, Commonwealth Ave
Commonwealth, Quezon City
Department of Hotel and Restaurant Management and Tourism
Access Computer and Technical Colleges
3/F C.I Plaza Quirino Highway Corner Zabarte Road
Novaliches Quezon City
Mr. Omar Palao
Sharmaine B. Nunez
John Victor Jimenez
Algyne Nikko Alquero
October 25, 2012
Table of Content
a. Company’s Profile
b. Company’s Mission
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business model enables McDonald’s to deliver consistent, locally-relevant restaurant experiences to customers and be an integral part of the communities we serve. In addition, it facilitates our ability to identify, implement and scale innovative ideas that meet customers’ changing needs and preferences.
McDonald’s customer-focused Plan to Win provides a common framework for our global business yet allows for local adaptation. Through the execution of initiatives surrounding the five elements of our Plan to Win – People, Products, Place, Price and Promotion – we have enhanced the restaurant experience for customers worldwide and grown comparable sales and customer visits in each of the last
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- Maintain current production levels and raise prices;
2- Expand the facility and staff while maintaining the current price;
3- Contract the production of the pies to a national restaurant chain, giving Shelly a percentage of profits with minimal involvement.
Each options have particular challenge that She should consider seriously, the first option seam the best choice because it will help her to increase profit and do not cost more expense on employees or facility, however it will minimize her market segment, when the price raising only the high class can buy pie and other middle or lower class cannot then it will leading to supply over than the demand. Or another case when she increase the
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great cook and I, always watched her and want to be like her one. I wanted to open a restaurant and make money doing what I was good at. J & L will be selling food from various categories. The products will include fast food for the customers as well as some form of soul food as there are various African American people living in the area in which, the organization will be carrying out its activities.
J & L has to make sure that, it works in a proper manner towards the achievement of its goals. J & L has to perform various kinds of activities for achievement of its goals in an appropriate manner. The activities of J & L include financing activities, human resource management
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IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN
MS Candidate Ubedullah Amjad Ali SHAIKH
Institute of Business and Technology – Biztek, Karachi, Pakistan
Naveed Ur Rehman KHAN
Universiti Pendidikan Sultan Idris – UPSI, Perak, Malaysia Email: firstname.lastname@example.org Abstract: The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique and Dineserv tool of improving the quality by the service providing organizations. The study is undertaken from the perspective of Pakistani Restaurant Industry and the customers' perceptions vis
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. Commercial law “governs the broad areas of business, commerce, and consumer transactions. Specific law has developed in a number of commercial fields” (Legal Information Institute, 2010). Those fields include sales, mortgages, banking, and landlord-tenant, to name just a few. There are times when the commercial law protects businesses and often times when commercial law provides rules in which a business must operate, thus protecting the employees of the business.
The restaurant industry is affected greatly by commercial law. From the different licenses required simply to open the doors to laws that establish a mandatory break period for hourly staff members, running a
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SWOT Case Study #1 McDonald's "Seniors" Restaurant
Suzanne Drolet is manager of a McDonald's restaurant in a city with many "seniors." She has noticed that some senior citizens have become not just regular patrons - but patrons who come for breakfast and stay on until about 3 PM. Many of these older customers were attracted initially by a monthly breakfast special for people aged 55 and older. The meal costs $1.99, and refills of coffee are free. Every fourth Monday, between 100 and 150 seniors jam Suzanne's McDonald's for the special offer. But now almost as many of them are coming every day - turning the fast-food restaurant into a meeting place. They sit for hours with a cup of coffee
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too great, customers would unquestionably leave this market and venture to other restaurant
segments. Because fast casual restaurants have been able to maintain a reasonable price to offer
its product to customers, the restaurant segment was able to maintain reasonable growth even
during the economic downturn of 2008-2009. For example, revenues increased and net income
nearly doubled from 2008 -2009 at Chipotle Mexican Grill (Chipotle 10-k, 2011).
The threat of new entrants is extremely high in the fast casual segment. The reason
existing fast casual chains must understand that there is a threat of new entrants is because there
are very few barriers to entry. It is
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Steve Ells Manager Profile
Steve Ells is the founder, Co-CEO, and chairman of Chipotle Mexican Grill. Steve Ells is not your typical CEO; in fact he rarely will be seen in a suit. Steve is a passionate, energetic, hands-on CEO, who was first a chef. Steve Ells attended the University of Colorado at Boulder, majoring in Art History and then he went on to attend the Culinary Institute of America in Hyde Park, New York. Afterward he was a line cook for Jeremiah Tower at his favorite restaurant, Stars in San Francisco. His life long dream however, was to open his very own fine dining restaurant. In order to do so he had to generate enough money to turn his dream into a reality. That is when
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The Darden Restaurant chain is responsible for serving over 300 million meals annually throughout the United States and Canada in over 1,700 restaurants. Three of the most popular casual dining restaurants are the Olive Garden, Long Horn Steakhouse, and Red Lobster; with over 180,000 employees it is the largest full-service restaurant company in the world (Darden, 2012). Darden has found means of outsourcing certain aspects of the business to optimize their profits, through the use of supply-chain management strategies.
On page 461 at the conclusion of the Outsourcing Offshore at Darden Video Case Study; in part 3 or Managing Operations Chapter 11, 4 Discussion Questions are
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Chipotle Mexican Grill
Within the fast casual segment, there are certain external trends and forces that the industry must address. Some of these trends and forces can lend themselves to being opportunistic in nature; however there are some that can threaten the well-being of the restaurant. The success of a company ultimately depends upon how well it can use its strengths to take advantage of external trends. By utilizing an External Factor Evaluation Matrix (EFE) a company’s chief strategist can analyze and determine crucial external opportunities and threats important to the future of their organization.
Another growing trend that the fast casual industry can capitalize on is the
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McDonald's restaurant is operated by either a franchisee, an affiliate, or the corporation itself. The corporation's revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants.
McDonald's primarily sells hamburgers, cheeseburgers, chicken, French fries, breakfast items, soft drinks, shakes and desserts. In response to changing consumer tastes, the company has expanded its menu to include salads, wraps, smoothies and fruit.
Plans of McDonald’s
Currently, McDonald’s has around 180 restaurants spread across India and around 500,000 customers visit them on a daily basis. Their plans are:
* To open 40 more restaurants across
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This assignment was undertaken to design a new service or redesign an existing one based upon our newly acquired services marketing expertise. To have a good understand about the Service Marketing subject we thought to design a new service organization hypothetically using the knowledge that we gathered over the last semester. It’s a restaurant with some modifications to the traditional way of doing a restaurant. Upon designing the service, we have analyzed the market segments, target markets, service marketing mix (7 P’s) and some services marketing concepts such as customer satisfaction and service quality, service flower, conceptual maps, service blue prints, etc
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The Paul Olsen case describes the situation for a decision that Paul Olsen needs to make. Paul and Robert Rose devised a plan to open a piano bar in a new urban mall development in Pittsburg, PA. If successful, Paul and Robert would add a restaurant and café at the same location to grow their business. With three and a half months before opening, Paul did not have enough investors to fund the startup costs, so he needs to decide whether to invest all of his student loan money ($12,500) to maintain the timetable for the opening.
Similar to the R&R case, the Paul Olsen case is about identifying risks and developing strategies to manage that risk. By controlling risk, Paul is able to
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is a fast food restaurant, and normally customers are expected to eat and leave. But because of the over staying of the senior citizens they’re most likely to become more like a European style restaurant wherein the customers are never rushed and feel very comfortable lingering.
Bridget’s McDonalds is located in a city with many seniors.
• New Potential Customers
A place that seems busy might be seen as a good place to go and a friendly place. This opportunity can open up to new potential customers.
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well-to-do beef-eater, restaurants needed to be in densely populated areas to have a large enough pool. Most large centers would probably meet this requirement.
3. Hannah was focused on franchising as his mode of entry. Do the critical variables change if a different mode is employed? Ruthâ€™s Chris regularly received inquiries from would-be franchisees all over the world, but strict criteria â€“ liquid net worth of at least U.S. $1 million, verifiable experience within the hospitality industry, and an ability cost of a franchise â€“ a U.S. $100,000, per restaurant franchise fee, a 5 percent of gross sales royalty fee, and a 2 percent of gross sales fee as a contribution to the
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OldTown customer will visit OldTown to have a cup of white coffee before he goes to work. But, if
the economic crisis comes, the customer will maybe just visit OldTown 2 times a week even how he
love the dining experience in OldTown because his allowance is not enough to visit every day.
Technological force: The F&B companies are greatly affected by the changes in technology, such as
internet, computerized system and others. Many restaurant have their own website, and OldTown have
their own too. From the website, customer can know what kind of food or service do the restaurant
have before they make their decision to dine in the restaurant. A computerized system can also make
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The health food industry is not new, but our restaurant service offering is. Understanding the needs and wishes of those with specific health challenges is becoming more important for the foodservice industry as a whole. With an increasing number of people dealing with serious health issues such as with diabetes, celiac, high cholesterol, and high blood pressure they will expect restaurants to offer solutions. There are hundreds of thousands of websites that provide tips on how to order healthy choices when dining out but should you really have to question the server about everything on a menu, or about how the food is prepared? However if you have diabetes, you need to concern
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Recruitment & Training at McDonald’s
Training Glossary I.T. Customer Services Talking Point
Stock Control Customer Services
As the biggest family restaurant business in the world, McDonald’s vision is to provide the best family restaurant experience – by far. To achieve this, we put people at the Customer Services centre of everything we do, and that goes for our employees as much as our
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perform specific duties and activities. These processes offer identity for employees and provide them a connection within the organization. Organizational processes must be logical, streamlined paths to the achievement of goals.
This report analyzes the behavior, structure and process of McDonald’s. The report focuses on the role of the manager in the organization and the interdependency that occurs between him/her and the people and groups in McDonald’s.
Restaurant Manager: McDonald’s
Requirements of the Job
Experience in a management or supervisory capacity in a restaurant, hospitality or retail environment
Two years of college or related experience
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rationale behind the protest, Bijal Vachcharajani, special projects coordinator of PETA, said, "Ours is the land of Gandhi. Just as 61 years back our leaders gave a call for colonizers to quit India, we too are saying we will not tolerate cruel multinationals."5
On the 61st anniversary of the 'Quit India' movement,6 PETA India wrote a letter to the Managing Director of Tricon Restaurant International, the parent company of KFC, asking them to close their sole KFC outlet in India.
They got no reply. PETA activists decided to protest against KFC by carrying crippled chicken, which represented the birds suffering in the KFC's farms. PETA claimed that after two years of intensive campaigning to
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Customer Service Project
Kristen Motts 03.04.2015
I visited Applebee’s in Boiling Springs on Sunday March 4th, 2015. We decided to go in between lunch and dinner time when most places are not crowded. The weather was a bit chilly with a slight wind, but nice none the less. The parking lot was paved nicely without cracks and the outside of the restaurant was beautiful. I rather loved the stone siding. I felt as though this would be a nice place to have a date with my husband. We ordered off the “2 for $20” menu. My husband ordered the riblet basket and I the fiesta lime chicken.
1. Observation #1
a. We were seated very quickly with no waiting at a nice table
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last dollar spent on every other good. Is this consumer maximizing her utility?
b. If not, should she consume more bracelets or more sodas? Explain.
Answer the following assuming that one more bracelet is purchased and one less soda is consumed:
c. Recall the law of diminishing marginal utility. What happens to the Marginal Utility of bracelets and the Marginal Utility of soda?
d. What happens to the Total Utility received?
e. What happens to the total dollars spent?
4. On Tuesday nights, a local restaurant has a kid’s meal special. Nina’s son, Braden likes the restaurant’s chicken nuggets, but Braden seems to be growing bigger every day and the kid’s
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would get punitive damages. But all in all Malik will definitely win his case because if Malik filed charges for battery, Daniel would be looking at some jail time and they also go through what is called “The Equal Employment Act of 1972.”
The first tort is Anna biting on a piece of glass and thus hurting her mouth, the restaurant is responsible. The second tort is she can hold the hospital responsible for the amputation because it is the hospitals responsibility to make sure they have the right patient. . The third is the lady who got trampled could sue the restaurant because they know that the exit would only allow one or two people out and should have made it known there
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The Harland Sanders Café and Museum
See also: Colonel Sanders
Born and raised in Henryville, Indiana, Sanders passed through several professions in his lifetime. Sanders first served his fried chicken in 1930 in the midst of the Great Depression at a gas station he owned in North Corbin, a small city on the edge of the Appalachian Mountains in south eastern Kentucky. The dining area was named Sanders Court & Café and was successful enough for Sanders to be given the honorary title of Kentucky Colonel in 1936 by the Kentucky Governor Ruby Laffoon. The following year Sanders expanded his restaurant to 142 seats, and added a motel he purchased across the street. When Sanders
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Red Lobster Evaluation
Red Lobster is a restaurant that is notorious for claiming they provide excellent seafood. Their promise is to provide tasty seafood while also providing people with a wonderful dining experience. Here is Red Lobster’s story taken straight from their website, “Here at Red Lobster we’re passionate about serving our guests great seafood. It’s why we go the extra mile to bring you the best dining experience possible. Our fishermen take pride in catching only the highest quality seafood, and the freshest fish. Our grill master’s expertly perfect flavors, cooking seafood and steak over a wood fire grill. And our servers pull out all the stops
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Running head: MCDONALD’S CORPORATION 1
Name of Institution
MCDONALD’S CORPORATION 2
McDonald’s restaurant was founded by Maurice and Richard McDonald, two brothers
who started the restaurant’s legacy as a small business in California that served milkshakes and
hotdogs. The McDonald brothers soon introduced hamburgers to their restaurant menu, after
reevaluating the business. In addition, the brothers implemented what they called the “speedy
service system,” and this was comprised of an all-male staff working in an assembly line manner
while serving customers from a 9-item menu. The McDonald’s business
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& eTForecasts). In this case, Dell is also exploring changes in its business model. Not only they entered the smartphones and tablets market, but they also provide various services: Financial services Business Process and Business Consulting services Insurance and Healthcare services Support services Managed Infrastructure services IT Consulting And more (Dell.com, Services, 2011)
Example 2: Chipotle Weighted Score 0.42
Opportunities 1. Growing interest in health among customers 2. Growing interest in organic food ingredients by consumers 3. Increase in technological advances for ordering food 4. Sustainable restaurant design is increasingly popular 5. Diversification of food/flavor concepts
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Secondly, I would like to express my sincere thanks to Mrs Thuy Vy, the Director and to all the employees in Muong Thanh Hue Hotel, especially the receptionists and the restaurant who gave a zealous help and created chances for me to contact many foreigners as well as gave me a chance to practice what I have already learned at university.
Last but not least, I am deeply thankful to all people helping and guiding me during my internship time and I will like to send my warm acknowledgement to all teacher at college of foreign language, who read my report .
Hue, January 20th, 2016
Student: Le Thi Hao
I. GENARAL INTRODUCTION OF MUONG THANH HUE HOTEL.
Muong Thanh Hue
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Guest information management
Guest comment cards
Guest comment cards are often found on dining room tables and in guest rooms or are handed to departing customers. They provide useful information and can provide insights into problem areas. For example, several negative comments on food would indicate a potential problem for a restaurant. If corrective action is taken and fewer negative comments are registered, the correction has been successful. A problem with guest comment cards is that they may not reflect the opinions of the majority of guests. Commonly, only about 1 to 2 percent of the people who are very angry or very pleased take the time to comment a card. Thus comment cards can